January 2025
The Prohibited Practices Policy has been updated and will go into effect on 17 February, 2025.
We encourage you to review updates below and ensure that you are in compliance. Failing to comply may result in account suspension.
Ensuring Accurate Availability
We're clarifying our policy on misrepresentation to explicitly require partners to:
- Display final room availability and rates before requesting user information: This means implementing live price and availability checks on your booking page.
- Avoid price changes after users enter their personal information: If the requested room rate becomes unavailable after this point, the reservation should be completed with no price change for the user.
Additional Clarifications
In addition to the above, we'd also like to share minor clarifications regarding:
- Duplicate Hotel Center Accounts: Creating duplicate accounts to split inventory is prohibited.
- Suspension Clause: We are updating our suspension clause for greater clarity and transparency.