Hiring a home service provider takes thoughtful consideration – and even more so during a time like this – so we're committed to making sure that Local Services assists you through this process.
How Local Services can help
We understand that you have a lot on your plate during these unprecedented times, so we want to make sure that you have the relevant information to make a hiring decision. We are working on ways to allow businesses to highlight information and service offerings relevant to the current situation.
In the coming weeks, expect to see business profiles updated with providers’ latest service offerings and opening hours. We’ll continue to look for ways to keep Local Services updated and useful as things change.
Service updates that you might see
| Accepting on-site jobs | The provider is currently able to provide services at your home or other location. |
| Accepting urgent jobs | At this time the provider is either prioritising or only accepting jobs that need immediate attention. |
| Kerbside service | The provider may get set up, deliver parts or materials, fix appliances or perform other services outside your home to maintain physical distance between you and them or members of your household. |
| Discounts on some services | You may be able to save on certain services. Contact the provider directly to learn about promotions or discounts that they currently offer. |
| Experiencing high call volume | The business may be unusually busy or operating with fewer staff, so waiting times might be longer than usual. |
| Financing options | Ask the provider about different ways that you can pay. They may offer flexible options like paying in weekly or monthly instalments. |
| Maintaining distance | This provider is usually capable of doing their job while maintaining physical distance between you and them or members of your household. |
| No-contact payments | The business allows you to pay without them having to handle your personal debit or credit card and without you having to physically exchange cash. Your options might include in-app payments, tap-to-pay digital wallets, QR codes that can be scanned or providing card information over the phone. |
| No cancellation fee | The provider doesn’t have a cancellation fee or has waived it. This may be especially important to customers who have unpredictable schedules during this time. |
| Protective gear used | Expect the business’s employees to wear protective equipment. Protective gear may include gloves, goggles, masks, helmets or other equipment. |
| Video appointments | The provider makes video calls to identify the issue, gather information or provide services. |
| Video estimates | The provider makes video calls to talk about materials and labour costs or hourly rates. For example, you might discuss what it costs to replace a part versus getting a completely new installation. |
More information
WHO Coronavirus disease information
COVID‑19 information and resources
Additional resources (US)
CDC recommendations for cleaning and disinfecting households
CDC guidance for preventing the spread of COVID-19
How to wash your hands, from the CDC
Additional resources (CAN)
Government of Canada COVID-19 information
