For a number of reasons, recipients’ email servers can reject emails that you send. Gmail returns a message reflecting the response provided by the recipient’s server.
Below, find common error messages that you might encounter. Understand why your message bounced and how to fix the problem.
Interpret common bounce replies
"The email account that you tried to reach" does not existWhy your message bounced
Your recipient's address might not work or exist anymore. Or, you might’ve entered it with a typo.
What you can do
- Check for these common mistakes in the address you're emailing:
- Quotation marks
- Dots at the end of the address
- Spaces before or after an address
- Spelling errors
- Search your contacts for a different address that the same person uses.
If you get this error when you email someone at your work, school, or other organization, contact your administrator.
Why your message bounced
- Your message text or links look suspicious.
- You added a large group of recipients to Cc or Bcc.
What you can do
- Remove links to websites asking for personal information.
- If you're emailing a large group, create a group with Google Groups, then email that group. Learn how to create a group.
Why your message bounced
You'll get this error message if Gmail can’t connect to your recipient’s email server.
What you can do
The problem usually goes away quickly without you doing anything. Try sending the email again later.
If you continue to get the error:
- Check if there are any mistakes in the recipient's email address.
- Contact the customer support team of your recipient's email provider.
If you get this error when you email someone at your work, school, or other organization, contact your administrator.