One or more of your products has an 3D model that contains GLTF vector value that is out of range. This will lead to disapproval of the 3D model [virtual_model_link] attribute and your product will show without the 3D model.
Make sure that the 3D model you provide for the 3D model [virtual_model_link] attribute passes the GLTF validator tool. We also recommend you to test your 3D model using the Modelviewer tool.
Instructions
Step 1 of 3: See the affected products
- In your Manufacturer Center account, click Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
to the right of the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2 of 3: Make sure your model passes the GLTF validator
- Filter the downloaded report so that you only see products with:
"Issue title" = GLTF vector out of range - Make sure that the 3D model you provide for the 3D model
[virtual_model_link]attribute passes the GLTF validator.
After the 3D model passes the validation tool, please follow step 3 and resubmit the product data
Step 3 of 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.