You’ll now be able to dispute transactions directly from the settlement report page of your Merchant Center account.
What’s changing?
Until now, to dispute items in your settlement report, you’ve been required to submit a request form via the Help Center, which may require ongoing communication between you and Google.
Now, you’ll be able to dispute transactions right from the settlement report view. Such disputes may be raised for things like issue-related refund amounts, return shipping amounts, tax amount, commission amounts, and transaction amounts.
After you’ve submitted a dispute, the status of the associated transactions will change to “unresolved.” You’ll receive an email from us as soon as we have an update after reviewing your request. You can also view the status of the disputed transaction in your settlement report.