In this article
Why this issue is happening
This issue occurs when you’ve entered an invalid value for the GTIN [gtin] attribute.
How to fix your issue
To fix this issue, enter a valid Global Trade Item Number GTIN [gtin] attribute value that uniquely identifies your product and adheres to the formatting guidelines.
| Type | Number (spaces and dashes are accepted, but ignored) |
| Limits | 0, 8, 12, 13, or 14 digits (UPC, EAN, JAN, or ISBN) |
| Repeated field | Up to 10 |
| Schema.org property | Product.isbn, Product.gtin8, Product.gtin12, Product.gtin13, Product.gtin14,Type: Text |
Fix products one by one directly in Merchant Center
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Enter a GTIN
[gtin] attribute value that uniquely identifies your product and is valid.
Select Save.
Fix multiple products at once
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and make sure you’ve entered a GTIN
[gtin] attribute value that uniquely identifies your product and is valid.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.