Manage your shipping settings

How to fix: Missing shipping length

Provide shipping dimensions so that the calculated shipping cost is accurate for your customers

In this article


Why this issue is happening

One or more products don't have a value for shipping length [shipping_length]. The shipping length attribute helps determine the shipping cost if you’re using a carrier-calculated shipping method in the Merchant Center. 

Learn more about carrier-calculated shipping

How to fix the issue

Add the length of the package using the shipping length [shipping_length] attribute for all affected products so that the dimensional weight is calculated accurately. 

Fix products one by one directly in Merchant Center

Step 1 Go to Products in the Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon  above the table to find all products affected by your issue.

Step 3 Click on the title of the product you want to fix, then click Edit product.

Step 4 Make the required change.

Step 5 Select Save.

Fix multiple products at once

Step 1 Go to Products in the Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon above the table to find all products affected by your issue.

Step 3 Select the Download icon to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4 Cross reference the downloaded list with your uploaded product data, and ensure you've submitted a value for shipping length [shipping_length] for all affected products.

Step 5 Reupload your corrected product data to the Merchant Center using your chosen upload method.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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