Your linked or associated account has an issue that needs to be resolved before a Merchant Center review should be requested
Google has found that a suspended Google Ads account is linked to your Merchant Center account. The Google Ads suspension must be fixed first before your Merchant Center suspension can be reviewed.
In this article
Why this issue is happening
Removing or unlinking the suspended Google Ads account from your Merchant Center account won’t unsuspend or resolve your Merchant Center account issue. If a suspended Google Ads account is linked to your Merchant Center account, the Google Ads suspension must be resolved before your Merchant Center account issue can be reviewed.
How to fix your issue
Instructions for existing users
- Resolve your Google Ads account issue by filling out the Google Ads suspension appeal form. Our support team will reach back out to you in 5 business days regarding your account status.
- Once your Google Ads account is unsuspended, log in to your Merchant Center account to request a review if that account is still suspended.
- In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.
Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.