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Why this issue is happening
This issue is caused when your checkout URLs don’t go to your checkout or cart. For example, you expect a cart or checkout page, but instead the redirect takes users immediately to a sign-in or PDP page.
Due to this issue, shopper continuity is broken as they transition off listings on Google to your cart or checkout site, most likely resulting in a reduction in conversions or sales. Also, mismatching product attributes can deter a shopper’s ability to complete the purchase with ease.
How to fix your issue
To fix the issue, ensure that the provided cart or checkout URL lands the user only in your cart or checkout landing page respectively. Learn about Checkout URL specifications for what’s being defined as a “checkout page“.
Fix products one by one directly in Merchant Center
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Make sure that the provided cart or checkout URL lands the user only in your cart or checkout landing page respectively.
Click Save.
Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data and make sure that the provided cart or checkout URL lands the user only in your cart or checkout landing page respectively.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.