In this article
Why this issue is happening
This issue is caused when the URL domains of the product pages you provided don’t match your checkout URL domains.
For example, the product landing page domain is some_fake_merchant.com whereas when the checkout page is rendered, domain changes to some_other_fake_merchant.com.
Due to this issue, shopper continuity is broken as they transition off listings on Google to your cart or checkout site, most likely resulting in a reduction in conversions or sales. Also, mismatching product attributes can deter a shopper’s ability to complete the purchase with ease.
How to fix your issue
To resolve the issue, ensure that the rendered domain for your cart or checkout URL is consistent with the domain for your product landing page URL.
Fix products one by one directly in Merchant Center
Go to Products in the Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Ensure that the rendered domain for your cart or checkout URL is consistent with the domain for your product landing page URL.
Select Save.
Fix multiple products at once
Go to Products in the Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the Download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and ensure that the rendered domain for your cart or checkout URL is consistent with the domain for your product landing page URL.
Reupload your corrected product data to the Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.