Manage your shipping settings

How to fix: Missing value: cutoff time

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Why this issue is happening

Some of the values entered in Merchant Center for the estimated cutoff time of a shipping service are missing.


How to fix your issue

Cut-off times specify the time up until which orders will be accepted and still be guaranteed to be processed on the current working day.

For example, a cut-off time of 3:00 pm EST means that orders placed after that time will not start being processed until the next business day, regardless of the time zone of the customer making the order.


Instructions

Step 1 Sign in to your Merchant Center account.

Step 2 From the navigation panel, click Shipping and returns.

Step 3 At the top of the screen, click the Shipping policies tab.

Step 4 To view and edit the details of the shipping, including cut-off time, find the “Name” column under the Shipping policies tab, then click the pencil icon Edit under the “Actions” tab that you want to edit. This will open the “Edit your shipping information” form.

Step 5 To update the cut-off time, go to the “Delivery times” section and enter your default order cutoff time and timezone for this service.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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