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Why this issue is happening
Google has established minimum return policy requirements for retailers, and also allows for the creation of differentiating return policies. If the return policy for one of your products violates Google’s minimum return policy guidelines, your product may be disapproved.
Make sure your product’s return policies adhere to Google’s minimum return policy guidelines. Your product will remain disapproved and won't show to shoppers until you correct the product’s return policies.
How to fix your issue
You can resolve this issue in one of 2 ways. You can edit your existing return policy or add a new return policy.
Edit your default return policy
In your Merchant Center, select Shipping and returns on the navigation menu.
Select Return policies.
Click on the name of the policy you want to edit, then click Edit.
Set up a default return policy for your products. This policy applies to all products for which the return policy label
[return_policy_label] attribute is empty, not present, or has a label for which there is no matching return policy.
Learn more about setting up your default return policy.
Add a new return policy
In your Merchant Center, Select Shipping and returns on the navigation menu.
Select Return policies.
Click Add return policy.
Set up a new return policy.
Learn more about how to create a new return policy.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.