Notification

This help center shows articles applicable to Merchant Center Next. Learn more about the upgrade and get answers to frequently asked questions.

How to fix: Incorrect tax information

In this article


Reasons why the issue is happening

Your account has either been warned or suspended.

One or more of the values that you’ve submitted for the tax [tax] attribute (or in the Merchant Center account-level tax settings) for products targeting the United States is lower than the tax charged for these products on your website.


How to fix the issue

For products targeting the United States, don't include any taxes in the price [price] attribute. Use the account-level settings and the tax [tax] attribute to provide applicable rates for taxes such as a Goods and Services Tax (GST), value-added tax (VAT), sales tax, or import tax. 

If you can't provide the exact tax information, you can overestimate the average tax rate that users visiting your website would be charged.

Step 1 Check the warning email for examples of products that are affected. 
Step 2            Review your account-level tax settings and the tax [tax] attribute information in Merchant Center. You can specify tax information at the account level or the product level. In many cases, an account-level setup for taxes should be sufficient. If you have a more complex setup, you can use product-level overrides. 
Step 3 Once you’ve addressed the problem, update your product data to match your website.

Next steps 

In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

 

Was this helpful?

How can we improve it?
false
Search
Clear search
Close search
Google apps
Main menu
14758713038257941752
true
Search Help Center
true
true
true
true
true
71525
false
false