In this article
Reasons why the issue is happening
Some of your products have images with promotional text (retailer logos or calls to action) or watermarks, which can obstruct the view of your product.
How to fix the issue
All products on ads and free listings require an image with an unobstructed view of the product. Products that don’t meet this requirement are disapproved and remain disapproved until their images are updated.
If you want to fix the steps directly in Merchant Center, check the steps below.
Fix products one by one directly in Merchant Center
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Click on the main product image. In the window that opens, change the URL that you've submitted via the image link [image_link]
attribute so that it points to a valid product image. Make sure the image file located at the submitted URL meets all image overlay requirements.
Select Save.
Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon above the table to find all products affected by your issue.
Select the Download icon to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and make sure the URLs that you’ve submitted for each affected product via the image link [image_link]
attribute lead to valid product images. Alternatively, make sure the images at the end of the provided image URLs meet the overlay requirements.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.