Best practices for landing page maintenance or a planned site outage

You might need to perform maintenance on your product's landing pages or plan for an outage on your site. If your product data remains active when your landing page isn't, you could end up paying for clicks when customers visit your landing page's error message. Your products could also be disapproved in Merchant Center if the landing page is crawled and returns an error.

This article explains how to submit your product data to let us know about an outage on your site and to limit the risk of product disapprovals.

Before your landing page is unavailable

Step 1 of 2: Disable automatic item updates

If you use automatic item updates, disable them at least 24 hours before your landing page becomes unavailable.

Step 2 of 2: Use the excluded destination attribute in your product data

If the product is available for sale but you'd like to stop showing ads for the product, use the excluded destination [excluded_destination] attribute. Learn more about excluded destination [excluded_destination].

Bear in mind that:

Products that are excluded from all destinations for more than seven days will be automatically deleted.
Don't use out of stock [out_of_stock] for the availability [availability] attribute for products that you're no longer selling. Instead, remove any discontinued products from your product data.

Note: The best practice is to pause the campaign before you start excluding products to prevent ads from serving due to system delays. You can either pause the campaign or use the excluded destination [excluded_destination] attribute.

After your landing page becomes available again

When your landing page is available again, return each of the settings to their previous state.

Update the excluded destination [excluded_destination] attribute

Reset the excluded destination [excluded_destination] attribute to include your products in the desired destinations and then re-upload your feed.

Tip: If you followed the steps in this article and your product was still disapproved because Google crawled your page while it wasn't available, don't worry. Google will generally crawl your landing page again within a day. You can also request that we proactively check your website on the 'Product details' page for a disapproved product. This will trigger a recheck of your website and disapproved products. If your landing page is available at that time, then the disapproval notification will be removed.

Was this helpful?

How can we improve it?