Frequently Asked Questions

What is Orion Wi-Fi?

Orion Wi-Fi lets businesses sell capacity on their existing Wi-Fi network to cellular carriers.

Orion Wi-Fi is designed for public venues -- businesses with lots of public visitors.  Examples: big-box stores, malls, stadiums, downtown districts, hotels, airports, hospitals, office buildings, residential buildings, convention centers.

Orion facilitates Wi-Fi Offload, which improves connectivity for your visitors and earns you revenue. Without Orion, Wi-Fi Offload can be complicated and expensive to implement. 

Orion Wi-Fi makes it easy, quick, and free. With Orion, even small locations can offer better connectivity to their visitors and earn revenue from their existing Wi-Fi network.

Is my Wi-Fi network compatible with Orion Wi-Fi?

Very likely yes, if you have a commercial-grade Wi-Fi system.

​Orion Wi-Fi works with most commercial and enterprise Wi-Fi networks, such as those from Cisco, Ruckus, Meraki, UniFi  and Juniper Mist. See here for a more complete list of supported APs. 

Consumer-grade Wi-Fi access points are NOT SUPPORTED.  Consumer Wi-Fi routers (like Netgear, Linksys, Eero, Nest Wi-Fi, Asus, or TP-Link) do not support the necessary protocols and cannot scale to large numbers of users.

What is the end-user (visitor) experience?

It’s completely transparent -- the visitor doesn’t do anything.  If the visitor’s carrier uses Orion Wi-Fi and chooses to buy capacity from you, the visitor’s phone will just auto-connect to your Wi-Fi.  That’s it.

How much does Orion Wi-Fi cost?

Orion Wi-Fi has no sign-up, set-up, or deployment fees.  Once deployed, you can turn it off at any time.  Orion Wi-Fi just charges a percent of the revenue you earn.  

Is technical support available?

Yes.  We have dedicated technical support that can help with turning on, configuring, and troubleshooting.  Contact us for more information at [email protected].

Is Orion Wi-Fi available globally?

Not at this time.  Orion Wi-Fi is currently only available in the United States. 

Is this a consumer service?

No, Orion Wi-Fi is not available directly to consumers.

Can Orion Wi-Fi see my web traffic for any reason, including for marketing or advertising?

No, the Orion Wi-Fi platform has been designed so that Orion Wi-Fi cannot see or access a user's web traffic for any reason (including marketing or advertising).

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