Verify your accountWe were unable to verify some information in your Google Account, so we have temporarily suspended your account. Until we verify your account information and reactivate your account, you may be unable to buy things from Google or use some Google products. To reactivate your account, please provide the information and documents listed below. It's important that the "Email" field contain the email address of the account that has been suspended. You'll need: A government-issued ID. A document, such as a bank statement or utility bill, showing your name and address. After you submit your documents We’ll contact you by email once we’ve verified your information. While we're verifying your information, you may not be able to make payments or purchases, and your Google services may be temporarily suspended. * Required fieldGoogle Account information First nameLast name *Email *This must be the email address associated with the suspended accountPlease enter a valid email address.Secondary emailAdd any additional email address to be contacted about this account.Please select the impacted Google service. *Select oneGoogle Play AppsGoogle Play DeveloperGoogle PayGoogle AdsGoogle AdsenseGoogle WorkspaceGoogle Cloud Platform (GCP)OtherEnter the domain name of the affected G Suite account *Enter the name of the impacted service. *Select one3P[Other Sub Product][Out of Scope]AccessAccount Management APIAccount RecoveryAdd FoPAds GoAdSenseAdSpamAdWords External TelesalesAge VerificationAndroidAndroid AutoAndroid MerchantAndroid MessagesAndroid TVAnnouncementsAnticipated LaunchAPIApp Check StudyAppsArt TracksArtist HubArtist RosterArtist Tickets & EventsAssignment WorkflowBeautyBill in the BoxBillPayBooksBrandConnectBusiness Calls APIBusiness Information APICameraCaptions & Multi-Track AudioCardsCarpool DriverCarpool RiderCCPAChannel MembershipsChannel SubscriptionsChrome Web StoreChrome Web Store Developer PaymentsChromeVoxClass ManagementCloud DomainsCollectionsCommentsCommunity PostsComparison Shopping ServicesConnect DealsContent IDContent Management System (CMS)Copyright Management SuiteCopyright TakedownCoreCore Elections FeaturesCore Gaming FeaturesCore GBPCore GMBCore Health FeaturesCore journeysCore Learning FeaturesCore News FeaturesCore YouTube Create FeaturesCore YouTube Main FeaturesCore YouTube Music FeaturesCore YouTube Studio FeaturesCreator AwardsCreator MusicCreator PaymentsCredit cardData Protection RegulationData QualityDevice Usage TroubleshootingDiningDisabled Google AccountsDonationsDoorbellDoubleClick for Publishers (DFP)Dream TrackDriveDrive Mobile AppEarly Access (Beta)EarnEnterprise ComplianceEnterprise ContractsEntertainment SpaceEscalations DQExtensibilityExternalFamily GroupFamily LibraryFamily LinkFastagFEBE PostFeed specFinservFitnessFlightsFree listingsGames CenterGASGBP V4 APIgBusinessGIF CreationGLSGmail AppGOC OnCallGoldGoogle AdExchange (AdX)Google AssistantGoogle Customer ReviewsGoogle Kids SpaceGoogle OneGoogle Pay BRGoogle Pay Card IssuerGoogle Pay for BusinessGoogle Pay PlatformGoogle Play AppsGoogle Play DeveloperGoogle Play Games Beta on PCGoogle Play Games Mobile AppGoogle WalletGoogle Wallet For Digital GoodsGoogle WorkspaceHandsFree MerchanthealthHelpoutsHijack Mitigation FlowHomeHotelsHypeID VerificationIdentity and settingsIdentity ManagementIDsIn-StoreInactive Account PolicyIndia GrievanceIndividualInfo Cards & End ScreensInteractive StickersIPO MandateJanataJapanese IMEJewelsJob SpotJobsKid's AccountKormoLegacy CheckoutLIALIC LaunchLight EngagementLive AdsLivestreamsLocal GuidesLocal ServicesLodging APILoyaltyMade for KidsMagiMandatesMarketplacesMerchant QualityMicroappsMicromobilityMoney SpaceMovies & TVMTP DashboardMusic Charts & InsightsMy Business ProviderN/ANestNest AwareNest Aware 2nd GenNest SecureNest x Yale LockNewsstandNotes and Profiles on SearchNotificationsNotifications APIOffers and growthOfficial Artist Channels (OAC)OfflineOhanaOnboardingOnboarding/core journeysOnePresenceOnlineOnline Insights StudyOrder ManagementOrganizationOtherOther/Genericother_adOverdraftP2MP2PP2RPartners HubPartners PortalPartnershipsPay LaterPay to SelfPay-Per-View Events (PPV)Payment ProcessorsPaymentsPayments profilePerformancePerformance APIPerformance/reportingPharma CertificationsPhoto BooksPhotos OEMPhotos Print SeriesPick-upPinyin IMEPitch ToolPlace Actions APIPlanning and CommunicationPlatformPlay Balance & Gift CardPlay Developer PaymentsPlay Games AppPlay Games DesktopPlay Games on PCPlay Gift CardsPlay PassPlay ReviewsPlaylistsPlexPodcastsPolicyPolicy Enforcement ClarificationPremieresPrimetime Channel / INS: AMC PlusPrimetime Channel / INS: DAZNPrimetime Channel / INS: HayuPrimetime Channel / INS: MaxPrimetime Channel / INS: NBA League PassPrimetime Channel / INS: NBA TVPrimetime Channel / INS: NFL Game PassPrimetime Channel / INS: NFL Game Pass InternationalPrimetime Channel / INS: NFL Sunday TicketPrimetime Channel / INS: OtherPrimetime Channel / INS: Paramount PlusPrimetime Channel / INS: ProSeibenPrimetime Channel / INS: ShowtimePrimetime Channel / INS: StarzPrimetime Channel / INS: VSiNPrimetime Channel / INS: WNBA League PassPrimetime Channel: AMC PlusPrimetime Channel: MaxPrimetime Channel: NBA League PassPrimetime Channel: NFL Sunday TicketPrimetime Channel: OtherPrimetime Channel: Paramount PlusPrimetime Channel: ShowtimePrimetime Channel: StarzPrimetime Channel: VSiNPro CheckupProduct and Sales ActivationProduct ratingsProduct uploadProgram QuestionsPromotional campaignPromotionsPromotions TabProtectPublisher CenterQ&A APIRealtime TransitRechargeRequesterResponsible AIResponsible Feature AccessRestricted ModeRetailReturnsRewardsSamplesSearchSearch EntitySearch OnlineSearch Premiumsearch_adSeeker AppSelf-CertificationShip to HomeShippingShopping APIShopping campaignsShopping Generated Contentshopping_adShortsShorts Feed AdsShows & MoviesSmall Business AdvisorsSmall Business ProsSmartDraftSmartwatchSpotSpot CodestadiaStatic TransitStore ratingsSubscribe with GoogleSuper ChatSuper Chat GoalsSuper StickersSuper ThanksSupervised ExperiencesSupportSV CardTap and PayTaskersTaxTez Consumer (Google Pay India)Tez Merchant (Google Pay India)ThermostatsThings to doTicketingTickets and PassesTopic ChannelsTransitTravelTrendingTrusted VerifierTV Base Subscription Add-On: NFL Sunday TicketUS ReachValuablesVerification BadgeVerifications APIVideo ChaptersVLAWall ArtWallet mobile appWatch Page AdsWaymo OneWaymo ViaWaze BeaconsWearablesWeb ClientWithdrawalsWordsmithYouTubeYouTube AccountYouTube AnalyticsYouTube CMSYouTube CoursesYouTube Creator ProgramsYouTube Fan FundingYouTube GamingYouTube GivingYouTube KidsYouTube Main AppYouTube MusicYouTube Music Premium: FamilyYouTube Music Premium: IndividualYouTube Music Premium: StudentYouTube Partner ProgramYouTube Premium: FamilyYouTube Premium: IndividualYouTube Premium: LiteYouTube Premium: StudentYouTube Shopping Affiliate ProgramYouTube Shopping: Creator ProductsYouTube StudioYouTube TVYouTube TV Add-On: 4k PlusYouTube TV Add-On: Entertainment PlusYouTube TV Add-On: NFL Sunday TicketYouTube TV Add-On: Spanish PlusYouTube TV Add-On: Sports PlusYouTube TV base subscriptionYouTube TV: Base PlanYouTube TV: Spanish PlanPayments profile IDEnter the 12-digit payments profile ID shown in your Google payments settings.Please enter only numbers.Government-issued ID Upload an image of your government-issued ID. Use your phone’s camera or a scanner to create a JPEG or PDF of your ID. Acceptable forms of ID: Driver's license Passport information page National identification card State-issued identification card Permanent residence card Other government-issued identification, except a student ID. For the quickest resolution, make sure your ID submission meets these requirements: The image clearly shows: All four corners of the document. Your first and last name. The name must match the name in the Google payments profile. Your date of birth. The ID's expiration date. (The ID must be current and not expire within the next 30 days.) The name of the government authority that issued the ID. Your signature. We cannot accept documents that are covered in any way, including by a camera flash. The ID is current and will not expire in the next 30 days. The ID is not a school or university ID. Upload an image of your government-issued ID *Does your ID show your home address on the front? *YesNoDoes your ID show your home address on the reverse side and include an ID number repeated on both sides, as shown in this image? *YesNoUpload an image of the back of your ID *Address verification document Upload an image of a document that shows your name and address, such as an account statement or bill, including online statements. Use your phone’s camera or a scanner to create a JPEG or PDF of the document. Acceptable documents: Bank statement with your full address Credit or debit card statement Utility bill Insurance document Current rental or lease agreement For the quickest resolution, make sure your document submission meets these requirements: The image clearly shows: All four corners of the document. Your first and last name. Your address, including the street name, street number, and city. A creation or issue date within the past year. The name (and logo, if applicable) of who issued the document. The name and address must match the info in the suspended Google payments profile. To view or edit your stored name and address, go to your Google payments profile. We cannot accept documents that are covered in any way, including by a camera flash. Note: If the document is from a bank, it must be a bank statement. We cannot accept images of a credit or debit card. Upload an image of your address verification document *SubmitSubmittedEdit requestDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email. Additional info OK Your email has been sentThank you for contacting us.Edit requestDownload submission