Verify your account

We were unable to verify some information in your Google Account, so we have temporarily suspended your account. Until we verify your account information and reactivate your account, you may be unable to buy things from Google or use some Google products.

To reactivate your account, please provide the information and documents listed below. It's important that the "Email" field contain the email address of the account that has been suspended.

You'll need:

  • A government-issued ID.
  • A document, such as a bank statement or utility bill, showing your name and address.

After you submit your documents

  • We’ll contact you by email once we’ve verified your information.
  • While we're verifying your information, you may not be able to make payments or purchases, and your Google services may be temporarily suspended. 

* Required field

Google Account information

This must be the email address associated with the suspended account
Please enter a valid email address.
Add any additional email address to be contacted about this account.
Enter the 12-digit payments profile ID shown in your Google payments settings.
Please enter only numbers.

Government-issued ID

Upload an image of your government-issued ID. Use your phone’s camera or a scanner to create a JPEG or PDF of your ID.

Acceptable forms of ID:

  • Driver's license
  • Passport information page
  • National identification card
  • State-issued identification card
  • Permanent residence card
  • Other government-issued identification, except a student ID.

For the quickest resolution, make sure your ID submission meets these requirements:

  • The image clearly shows:
    • All four corners of the document.
    • Your first and last name. The name must match the name in the Google payments profile.
    • Your date of birth.
    • The ID's expiration date. (The ID must be current and not expire within the next 30 days.)
    • The name of the government authority that issued the ID.
    • Your signature.
  • We cannot accept documents that are covered in any way, including by a camera flash.
  • The ID is current and will not expire in the next 30 days.
  • The ID is not a school or university ID. 
Does your ID show your home address on the front? *
Does your ID show your home address on the reverse side and include an ID number repeated on both sides, as shown in this image? *

Address verification document

Upload an image of a document that shows your name and address, such as an account statement or bill, including online statements. Use your phone’s camera or a scanner to create a JPEG or PDF of the document.

Acceptable documents:

  • Bank statement with your full address
  • Credit or debit card statement
  • Utility bill
  • Insurance document
  • Current rental or lease agreement

For the quickest resolution, make sure your document submission meets these requirements:

  • The image clearly shows:
    • All four corners of the document.
    • Your first and last name.
    • Your address, including the street name, street number, and city.
    • A creation or issue date within the past year.
    • The name (and logo, if applicable) of who issued the document. 
  • The name and address must match the info in the suspended Google payments profile. To view or edit your stored name and address, go to your Google payments profile.
  • We cannot accept documents that are covered in any way, including by a camera flash.

Note: If the document is from a bank, it must be a bank statement. We cannot accept images of a credit or debit card.

https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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