When Google initiates a refund for a Google product or service, the Payments Platform tries to refund the original form of payment. If the original payment method is unavailable, you need to update your form of payment to get a refund.
Steps to update a form of payment
Step 1: In the Google Pay email you received, click Update payment info.
Step 2: You’ll be directed to a pay.google.com window where you can add a new form of payment.
Tip: If you don’t find the red notification next to the grey bell, you may not be signed in to payments.google.com with the correct account. To change accounts:
- In the upper right corner, click the profile picture.
- Click Account.
- Select the correct account.
Step 3: In the upper right corner, next to the bell, click Critical alert.
Step 4: On the “Alerts” screen, click Complete refund.
Step 5: You can select a new form of payment from the saved payment methods or you can add a new:
- Credit card
- Debit card
- Bank account
Step 6: After you successfully select or add a new form of payment, you’ll get a pop-up screen with a “Payment method updated” message.