Use payments centre to see and change product orders and subscriptions.
See product orders
To see orders you made through Google and their receipts, follow these steps:
- Sign in to the Payments profile.
- Click Subscriptions & services.
- Find the product that you want to view or choose View purchases.
- To open the receipt, click an order.
Change product orders
Click the link at the bottom of the order receipt to contact Google to:
- Ask a question about your order
- Make a return or get a refund
- Cancel an order
Note: You cannot remove orders from the Google payments transaction list.
If you want to see if a refund was processed, follow these steps:
- Sign in to the Payments profile
- Click Subscriptions & services.
- Find the product or service you requested a refund for, then click Manage. If you don't see it, find 'Other purchase activity' and click View purchases.
- If you see the refund transaction, your refund has been processed.
If you see a charge for the order on your bank statement after cancelling it, it's pending authorisation and will disappear within a few days.
If your order was put on hold or cancelled and you're not sure why:
- Sign in to the Payments profile
- Click Subscriptions & services.
- Find the product or service that got cancelled and click Manage. If you don't see it, find 'Other purchase activity' and click View purchases.
- Find the cancellation reason next to the order name.
If it was cancelled because of a declined card, follow these steps to update your card information.
If it was cancelled for another reason, contact the merchant's support team (i.e. Google Play support). You can find support contact information in the merchant's Help Centre.