Pay an invoice

If you pay for Google products or services via invoices received from us, you need to make payments against those invoices regularly. Your products and services might be suspended if you don’t. If this happens, you can increase your credit limit, or pay overdue invoices.

How to pay an invoice

1. Open your payments profile.
2. To review your invoices, click the Statement of account tab View open invoices.

3. In the Actions menu, click Make a payment.

Tip: Only invoices billed in certain currencies are eligible for online payments. To pay another way, you can also download your invoice(s) and follow the instructions at the bottom of each invoice.

Invoice payment not showing as paid

If you’ve already paid your balance, and the Google service is still suspended:

1. Confirm that the payment is deducted from your bank account. Depending on your payment method, it can take up to a few days for your payment to be processed.
2. Check that there aren't other outstanding invoices.
3. If your payment has left your bank account, and you have no other outstanding invoices, send an email to [email protected] and provide the following information:
   • Your payments profile ID (a 12-digit number listed on the cover page of each invoice).
   • The name of the Google service that's still suspended.
   • Invoice numbers and amounts paid.
   • Proof of payment.
   Note: Typically, it takes up to 2 business days to receive a response.
4. If you want to contact Collections on the phone, use the appropriate Toll Free Number (TFN) available below.