Use Call Notes in the Phone app

Get started with Call Notes

To turn on Call Notes:

1. On your Android device, open the Phone app .
   • Make sure that you have the latest version of the Phone app.
2. In the top right, tap More .
3. Tap Settings Call Notes.
4. Turn on Call Notes.
5. To run, follow the guidance in the Settings.
   • You might need to download additional components required for Call Notes.
6. Once you complete the setup, you can find a button in your in-call UI screen during a call.
   • This allows you to activate Call Notes for the conversation.

To access Call Notes after the first time that you use it:

1. In your in-call UI, tap More .
2. To activate the feature, tap Call Notes.

Troubleshoot Call Notes

Can't find the 'Call Notes' menu in settings

Important: To get the feature enabled, avoid clearing storage while you fix Call Notes.

If you've met the above conditions and still don't find the 'Call Notes' menu in settings:

1. Wait for the feature to turn on automatically:
   1. Connect to Wi-Fi and leave your device on and charge it overnight.
   2. If you still don't find the menu, go to step 2.
2. Attempt to manually turn on the feature:
   1. To close and reopen the app, from the bottom, swipe up the Dialler app, hold and then let go.
   2. Reopen the app.
   3. If you still can't find the menu, go to step 3.
3. Reboot the device:
   1. If you still can't find the menu, go to step 4.
4. Submit feedback for the phone team to investigate further:
   1. Force stop the app:
      1. Touch and hold the Phone app .
      2. Tap App info Force stop.
      3. When the 'Force stop?' dialogue shows up, select 'Yes'.
   2. Go to the settings page.
   3. Confirm that the 'Call Notes' menu isn't displayed.
   4. File the bug report:
      1. Tap Help and feedback Send feedback.
      2. Tap Account and system information.
      3. Turn on Include system logs.
         • Tip: This step is optional but highly recommended.
      4. Tap Get started.
      5. In the text field, type your issues clearly.
      6. Tap Send .
      7. Attach a screenshot if you have one.

Can't view Call Notes during calls

If you can't find the 'Call Notes' menu on in-call UI, check Settings for any pending actions:

1. Go to Settings Call Notes.
2. Check if there are any pending onboarding steps.
   • 'Install the latest version of AICore to use this feature' is shown:
     • Tap it and update in the Google Play Store.
   • 'Download the AICore model to use this feature' is shown:
     • Tap it to download and wait for it to complete.
   • 'Install the latest version of Private Compute Services to use this feature' is shown: 
     • Tap it and update in the Google Play Store.
   • 'Need to update the Google app' is shown:
     • To update in the Google Play Store, tap Go to Play Store.
   • 'Need to download language update' is shown:
     • To download it, tap Download.
   • 'Pending audio files download' is shown:
     • To download, tap Download and wait for it to complete.

Learn how Call Notes works

When you activate this feature on the call, the participants are notified. The call is transcribed with advanced speech recognition technology and then summarised by the Gemini summarisation model.

Once the call ends, you'll find a brief summary of the key points discussed in the call log next to the call entry. The summary includes:

• Topics covered: Main ideas and talking points from the call.
• Action items: Any specific next steps or tasks mentioned during the call.
• Dates, times and places: References to specific dates or times mentioned in the call.

Tip: In addition to the summary, you can also access a full transcript of the call. This transcript provides a detailed record of everything that was said by both parties.

Learn about the benefits of call summary and transcript

• Improved recall: Easily refresh your memory on what was discussed during a call, even weeks or months later.
• Enhanced productivity: Quickly identify key takeaways and action items, which allows you to stay on top of your tasks.
• Accessibility: Review call details on the go, even if you weren't able to take notes during the call.
• Improved organisation: Review your call summaries and transcripts to find specific information quickly.

Learn how to save and manage summaries and transcripts

All your call summaries and transcripts are conveniently saved within the Phone app. You can easily access them through a dedicated section within the app which allows you to:

• Review summaries: Read through call summaries to get a quick overview of past conversations.
• Manage storage: To delete summaries and transcripts, remove the call log entry.

Tip: Call summary and transcript may not be available in all languages or regions.

Know that your calls are private

All the calls that you make through Call Notes are private to you. Your call recordings, transcript and summary are private. These are stored on your device and aren't shared with Google.

Related resources

• Use the Phone app to record calls
• Screen your calls before you answer them
• Learn how your contact information stays private with spam and caller ID