You can fix some home delivery print problems without the help of a Google expert. You can easily cancel an order placed within the last 2 hours, track an order, request a reprint, and get more help.
Important: For help with recent orders made in the last 90 days, click the button below.
Change your shipping address
Cancel your order
You can easily cancel your order up to 2 hours after you place it.
- On your Android phone or tablet, open the Google Photos app
.
- At the top, tap Create
Photo books, prints, & more
.
- Important: If you can't find Create
, then at the top, tap Print store
- Important: If you can't find Create
- Under "Past orders," select the order you want to cancel.
- Tap Cancel order.
.
Photo books, prints, & more Check delivery dates & track your order
Orders are only delivered within the estimated delivery dates. If you want to know when your order should arrive, check your tracking information and estimated delivery date.
- On your Android phone or tablet, open the Google Photos app
- At the top, tap Create
- Important: If you can't find Create
- Important: If you can't find Create
- Under "Past orders," select an order.
- Under "Track package," find your tracking number and estimated delivery.
Report a missing or damaged order
Important: Damage includes ink spots, ripped pages on photo books, high-contrast spots, or banding on photo prints.
If your order didn't arrive within the expected delivery time or you received a damaged item, you can request a reprint or go to Photos support. You must be logged into the account from which you placed the order.More you can do
Check your PDF for differences
To make sure that you didn’t submit your order with issues in it, check your PDF.
We may not be able to help you if your PDF has any of these issues:
- No title or an incorrect title
- Incorrectly cropped photos or cover
- Missing, duplicate, or out of order pages
- Photos flagged as low resolution before purchase
To view and download the PDF:
- On your Android phone or tablet, open the Google Photos app
- At the top, tap Create
- Important: If you can't find Create
- Important: If you can't find Create
- Under "Past orders," select a photo book.
- Tap More
If there are issues in your order that aren’t in your PDF, contact us.
Archive an order
- On your Android phone or tablet, open the Google Photos app
- At the top, tap Create
- Important: If you can't find Create
- Important: If you can't find Create
- Under “Past orders,” select a past order.
- At the top, tap More
Reorder a past order
- On your Android phone or tablet, open the Google Photos app
- At the top, tap Create
- Important: If you can't find Create
- Important: If you can't find Create
- Under “Past orders,” select an order.
- At the top, tap Create a new draft.
Get more help
If you need help with other issues, contact support to email a Google expert. You must be logged into the account from which you placed the order.