Google is offering a one-year repair program for Pixel 4 XLs purchased in the US, Singapore, Canada, Japan, and Taiwan, for certain power-related issues.
In Canada, if you’re eligible for this program, you may receive a free replacement or repair at our option for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adapter
- Wireless charging
- The phone’s battery draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.
The replacement program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
In Japan, if you’re eligible for this program, upon Google’s decision, you may receive a free replacement or repair at our option for up to one year after your warranty expires.
What issues may be covered
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adapter
- Wireless charging
- The phone’s battery drained significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.
Check if you are eligible for extended repair program
Pixel 4 XL phones that are eligible for the extended repair program:
・ Pixel 4XL phones that were purchased on Google Store.
・ Pixel 4XL users who still have issues after troubleshooting.
If you are eligible for the extended repair program, contact us.
Tip: If you purchased your phone from a third party, like a mobile carrier, and you're eligible for the program after troubleshooting, contact the seller for support of the repair with your limited warranty.
Related resources
In Singapore, if you’re eligible for this program, you may receive a free repair for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adapter
- Wireless charging
- The phone’s battery draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, there may be a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can bring your device to to the nearest Communication Test Design (CTDI). If your phone isn't eligible for repair through the one-year extended repair program, then there may be a fee to repair your phone.
Tip: Before you bring in your phone or send for repair, back up your data to your Google Account by opening your phone's Settings app. Then tap System 
About the repair program
Important: When Google or an authorized repair provider, like Asurion/uBreakiFix, receives your phone, they’ll ask about your issues and inspect your phone before starting the repair to verify that it’s eligible for this program.
The repair program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
In Taiwan, if you’re eligible for this program, you may receive a free replacement or repair at our option for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adapter
- Wireless charging
- The phone’s battery draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.
The replacement program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
In the US, if you’re eligible for this program, you may receive a free repair for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adapter
- Wireless charging
- The phone’s battery draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, there may be a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can bring your device to the nearest Asurion/uBreakiFix location, or start the process online through Google’s repair center. If your phone isn't eligible for repair through the one-year extended repair program, then there may be a fee to repair your phone.
Tip: Before you bring in your phone or send for repair, back up your data to your Google Account by opening your phone's Settings app. Then tap System
About the repair program
Important: When Google or an authorized repair provider, like Asurion/uBreakiFix, receives your phone, they’ll ask about your issues and inspect your phone before starting the repair to verify that it’s eligible for this program.
The repair program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
The repair program doesn’t apply to the countries beyond those listed above. It also does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
For any other issues with your phone, you can browse the Pixel Phone Help Center, visit the Pixel community, or ask your question to our Twitter account @MadeByGoogle.