Google is offering a one-year repair programme for Pixel 4 XLs purchased in the US, Singapore, Canada, Japan and Taiwan, for certain power-related issues.
In Canada, if you’re eligible for this programme, you may receive a free replacement or repair at our option for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor
- Wireless charging
- The phone’s battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Centre, visit the Pixel community or ask your question to our Twitter account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement programme, please contact us.
The replacement programme does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
In Japan, if you’re eligible for this programme, upon Google’s decision, you may receive a replacement or repair free of charge at our discretion for up to one year after your warranty expires.
What issues may be covered
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor
- Wireless charging
- The phone’s battery drained significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Centre, visit the Pixel community or ask your question to our Twitter account @MadeByGoogle.
Check if you are eligible for the extended repair programme
Pixel 4 XL phones that are eligible for the extended repair programme:
・ Pixel 4XL phones that were purchased on Google Store.
・ Pixel 4XL users who still have issues after troubleshooting.
If you are eligible for the extended repair programme, contact us.
Tip: If you purchased your phone from a third party, such as a mobile operator, and you're eligible for the programme after troubleshooting, contact the seller for support of the repair with your limited warranty.
Related resources
In Singapore, if you’re eligible for this programme, you may receive a free repair for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor
- Wireless charging
- The phone’s battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Centre, visit the Pixel community or ask your question to our Twitter account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, there may be a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can bring your device to to the nearest Communication Test Design (CTDI). If your phone isn't eligible for repair through the one-year extended repair programme, then there may be a fee to repair your phone.
Tip: Before you bring in your phone or send for repair, back up your data to your Google Account by opening your phone's settings app. Then tap System 
About the repair programme
Important: When Google or an authorised repair provider, like Asurion/uBreakiFix, receives your phone, they’ll ask about your issues and inspect your phone before starting the repair to verify that it’s eligible for this programme.
The repair programme does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
In Taiwan, if you’re eligible for this programme, you may receive a free replacement or repair at our option for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor
- Wireless charging
- The phone’s battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Centre, visit the Pixel community or ask your question to our Twitter account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement programme, please contact us.
The replacement programme does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
In the US, if you’re eligible for this programme, you may receive a free repair for up to one year after your warranty expires.
What issues may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor
- Wireless charging
- The phone’s battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can browse the Pixel Phone Help Centre, visit the Pixel community or ask your question to our Twitter account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, there may be a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can bring your device to the nearest Asurion/uBreakiFix location, or start the process online through Google’s Repair Centre. If your phone isn't eligible for repair through the one-year extended repair programme, then there may be a fee to repair your phone.
Tip: Before you bring in your phone or send for repair, back up your data to your Google Account by opening your phone's settings app. Then tap System
About the repair programme
Important: When Google or an authorised repair provider, like Asurion/uBreakiFix, receives your phone, they’ll ask about your issues and inspect your phone before starting the repair to verify that it’s eligible for this programme.
The repair programme does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
Related resources
The repair programme doesn’t apply to the countries beyond those listed above. It also does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty.
For any other issues with your phone, you can browse the Pixel Phone Help Centre, visit the Pixel community or ask your question to our Twitter account @MadeByGoogle.