If you have a damaged device that's out of warranty, here's how to get it fixed.
How to tell if you're "out of warranty"
- The original manufacturer doesn't cover damages to your Pixel device, like water damage or physical damage.
- The manufacturer’s warranty has expired.
-
Any service plan coverage you added has expired, including device protection from the Google Store, or Preferred Care from the Google Store.
Get your Pixel device fixed
Depending on the country where you bought your Pixel device, there are two ways to fix your Pixel device:
- Visit a local repair center (walk-in): Find the nearest authorized repair center and bring your device with you.
- Important: Walk-in service isn’t available in all countries. To find out what service is available to you, choose your country on the table below.
- Mail your Pixel device in (mail-in): Mail your device for repair and it'll be returned to you once your Pixel device is fixed.
Tip: If there isn't a service option for your country listed below, contact us.
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Australia | CTDI | All Pixel phones | Mail-in | Out-of-warranty |
|
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Austria | Pixel 7a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Belgium | Pixel 7a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Canada | |||||
| Mobile Klinik | All Pixel phones, excluding Pixel 9 Pro Fold | Walk-in | Out-of-warranty |
|
|
| Pixel 6 and later, excluding Pixel 9 Pro Fold | Walk-in | In-warranty and out-of-warranty1 |
In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all Pixel devices through Google or its service providers.
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Czech Republic (Czechia) |
Pixel 8 and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Denmark | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Estonia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Finland |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Germany | All Pixel phones | Mail-in | Out-of-warranty | ||
| Pixel 2 and later | Mail-in | In-warranty | Google* | ||
| Comspot | All Pixel phones | Walk-in | Out-of-warranty | Google* | |
| Pixel 6 and later | Walk-in | In-warranty and out-of-warranty |
*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Hungary |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| India | F1 | Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4a, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 7a, Pixel 8, Pixel 8 Pro, Pixel 8a, Pixel 9, Pixel 9 Pro, and Pixel 9 Pro XL | Walk-in | ||
| In-warranty and out-of-warranty | |||||
| Mail-in | Contact us |
| Region | Provider | Device | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Japan | Google Pixel 4a and later, exceptions apply[1][2] | Mail-in |
In-warranty and out-of-warranty |
||
|
iCracked |
Google Pixel 3 and later |
Walk-in and mail-in |
Out-of-warranty[3] |
iCracked | |
| KDDI | Google Pixel 5 and later[4] | Walk-in | Out-of-warranty, applies only to display damage[5] | KDDI | |
| NTT docomo | Google Pixel 7a and later[6] | Visit | Out-of-warranty, applies only to display damage | NTT docomo | |
|
If you purchase a Made by Google device from an authorized third-party retailer, including mobile carriers, please contact the retailer directly. [1] Google provided repair exceptions.
[2] Supported models may change without notice. [3] If you are enrolled in the Anshin warranty pack provided by SoftBank, you can take advantage of same-day repair free of charge or at a discounted price.Please refer to this for more information. [4] Eligible for devices purchased through au/UQ mobile only. [5] If you are enrolled in the damage and loss support provided by KDDI, you can take advantage of the repair cost discount service.Please refer to this for more information. [6] For users who purchased devices from official NTT docomo retailers and who enrolled in Smart Anshin Hoshou service. |
|||||
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Latvia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Lithuania | Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Malaysia | Ixsun Sdn Bhd | Pixel 9, Pixel 9 Pro, and Pixel 9 Pro XL |
Mail-in |
Out-of-warranty |
Address: Ixsun Sdn Bhd Lot 08-45/47 Level 8 Berjaya Times Square, No.1 Jalan Imbi, 55100 Kuala Lumpur Phone: (+60) 3-21414845 Operating hours: Weekdays: 10 AM–7 PM Saturday, Sunday, or public holiday: Closed |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Netherlands | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Norway | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Poland | Pixel 8 and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Portugal | Pixel 7a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Romania |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Singapore | CTDI | Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 8, Pixel 8 Pro, Pixel 8a, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, and Pixel 9 Pro Fold |
Walk-in |
In-warranty and out-of-warranty |
Address: 12 Kallang Avenue #03-03 Aperia, Singapore 339511 Located in: Aperia Mall Phone: (+65) 6230 7928 Operating hours: Weekdays: 11 AM–8 PM |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Slovakia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
|
Slovenia |
Pixel 8a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Sweden | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| Switzerland | Pixel 7a and later | Mail-in | In-warranty and out-of-warranty |
| Region | Provider | Devices | Type of service | Repair type | Contact |
| Taiwan | Taiwan Mobile | Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 7a, Pixel 8, Pixel 8 Pro, Pixel 8a, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, and Pixel 9 Pro Fold | Walk-in | In-warranty and out-of-warranty |
Website: Taiwan Mobile Phone:
|
| Fun2Repair |
Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, Pixel 7a, Pixel 8, Pixel 8 Pro, and Pixel 8a, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, and Pixel 9 Pro Fold |
Mail-in | Out-of-warranty |
Website: Fun2Repair Email: [email protected] |
|
| Senao | Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, and Pixel 9 Pro Fold | Walk-in | In-warranty and out-of-warranty |
Website: Senao International Phone: 0800-050-868 (no charge) |
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| United Kingdom | EE | All Pixel phones | Walk-in | Out-of-warranty | Google* |
| Pixel 6 and later | Walk-in | In-warranty and out-of-warranty | Google* | ||
| All Pixel phones | Mail-in | Out-of-warranty | Google* | ||
| Pixel 2 and later | Mail-in | In-warranty | Google* | ||
| iSmash | All Pixel phones | Walk-in | Out-of-warranty | Google* | |
| Pixel 6 and later | Walk-in | In-warranty and out-of-warranty | Google* |
*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.
| Region | Provider | Devices | Type of service | Repair type | Contact |
|---|---|---|---|---|---|
| United States | All Pixel phones |
Mail-in and walk-in |
In-warranty and out-of-warranty | Google* | |
| Pixel Tablet | Mail-in | Out-of-warranty | |||
| Asurion or uBreakiFix | All Pixel phones | Mail-in and walk-in | Out-of-warranty | Phone: +1 877-320-2237 Asurion or uBreakiFix |
|
| Pixel 6 and later, including Fold | Mail-in and walk-in | In-warranty and out-of-warranty |
*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.
In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all Pixel devices through Google or its service providers.