Safety, warranty and regulatory guide for Pixel Buds A-Series

Where to find product information

This guide includes the basic safety guidelines in the printed Safety and warranty booklet that comes enclosed with your Pixel Buds A-Series. It also includes additional safety, regulatory and warranty information about Pixel Buds A-Series.

Safety, and regulatory information: g.co/pixelbudsaseries/safety
OR Settings > Connected devices > Google Pixel Buds A-Series > Open device app (if applicable) > More settings > Safety, warranty and regulatory

Warranty details for your country of purchase, including instructions for making a claim: g.co/pixelbudsaseries/contact

Comprehensive product help: g.co/pixelbudsaseries/help

Safety warnings

WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR PIXEL BUDS A-SERIES, ACCESSORIES AND OTHER POTENTIAL HAZARDS

Handling

Handle your Pixel Buds A-Series with care. You may damage the earbuds, the charging case or their batteries if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a Pixel Buds A-Series with a damaged enclosure or some other form of physical damage. Using a damaged Pixel Buds A-Series or charging case may cause overheating or injury. Do not expose the earbuds or charging case to liquids, which can cause a short circuit and overheating. Do not charge the Pixel Buds A-Series in direct sunlight or when the earbuds or the charging case is wet. If your Pixel Buds A-Series gets wet, please do not attempt to dry it using an external heat source.

Pixel Buds A-Series is designed to work best in ambient temperatures between 0° and 35°C (32° and 95°F), and should be stored between ambient temperatures of -20° and 45°C (-4° and 113°F). Do not expose your Pixel Buds A-Series to temperatures above 45°C (113°F), such as on a car dashboard or near a heating vent, as this may damage the product, overheat the battery or pose a fire risk. Keep your Pixel Buds A-Series away from heat sources and out of direct sunlight. 

Repair and service

Do not attempt to repair your Pixel Buds A-Series yourself. Disassembling the device may result in loss of water resistance or cause injury or damage to your device. For example, the Pixel Buds A-Series earbuds contain lasers that can be damaged during disassembly which might expose you to hazardous laser emissions which are not visible.

Contact customer service and please do not use your Pixel Buds A-Series if it isn’t working properly or has been damaged. g.co/pixelbudsaseries/help

Charging

Be sure the charging case is well ventilated when in use or charging. Using either damaged ear buds or charging case or damaged cables, or charging when moisture is present, can cause fire, electric shock, injury or damage to the product or other property. Using damaged charging accessories may also cause damage to the device. When charging the device using a power adapter, make sure that the power adapter is plugged into a socket near the Pixel Buds A-Series and is easily accessible. Avoid charging the device in direct sunlight. This device is intended for use with a certified limited power source (LPS) per IEC 60950-1 or classified PS1 per IEC 62368-1.

When charging the device, make sure that the power adapter is plugged into a power outlet near the device and is easily accessible. Do not force this power adaptor and other plugs or power adaptors into a power socket if space is not sufficient to accommodate both. When disconnecting the power adaptor from a power socket, pull on the adaptor, never on the charging cable. Do not twist or pinch the cable, and do not force a connector into a port. 

Only charge your Pixel Buds A-Series with the included charging case and cable, or compatible charging accessories available on the Google Store or at Google authorised resellers (look for Google’s 'made for' badge). The AC adaptor must be certified with a limited power source output per IEC 60950-1 and/or classified PS2 per IEC 62368-1 and qualified per CTIA certification requirements for battery system compliance to IEEE 1725. Failure to use compatible charging accessories can cause fire, electric shock, injury, or damage to the device and the accessories. 

Prolonged heat exposure

The Pixel Buds A-Series and its charging case generate heat during normal operation, and comply with applicable surface temperature standards and limits. Avoid prolonged skin contact with the case when your device is charging because exposing skin to warm surfaces for a long period of time may cause discomfort or burns. Do not sleep on or with your device and its charging case, or cover them with a blanket or pillow while any of them are connected to a power source or charging. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.

Child safety

This device is not a toy. Your Pixel Buds A-Series may contain (or may come with) small parts, plastic or metal elements, and parts that may cause an injury or create a choking hazard. Children have been strangled on cords and cables. Keep the Pixel Buds A-Series’ cords and cables out of the reach of children (more than 0.9 metres (3 feet) away), and do not allow them to play with the Pixel Buds A-Series and its accessories. They could hurt themselves or others, or could accidentally damage the Pixel Buds A-Series.

Hearing loss

Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and background noise can make loud sounds seem quieter than they actually are. Check the volume before using headphones or earbuds. 

Battery

Pixel Buds A-Series contains rechargeable lithium-ion batteries, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorised service provider to replace the battery. For contact information, visit g.co/pixelbudsaseries/contact. Replacement by non-qualified professionals can damage your device. Improper replacement or use of a non-qualified battery may present a risk of fire, explosion, leakage or other hazard.

 

Models: GPQY2, G7YPJ, G7T9J

Chongqing VDL Electronics Co., Ltd.  
Building 1-4, Puli Industrial New Zone, Zhaojia Street, Kaizhou District, Chongqing
[email protected]
Battery model ID: GYJS0, VDL1238C

Do not modify or remanufacture/refurbish the battery, puncture or attempt to insert objects into the battery, immerse or expose the battery to water or other liquids, or expose the battery to fire, excessive heat and/or other hazards.

This device comes with a battery that has proper certifications. In addition, the battery complies with IEEE 1725 standard.

Disposal, transportation and recycling

Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Improper disposal or transport may lead to fire, explosion and/or other hazards. Do not open, crush, heat above 45°C (113°F) or incinerate. For more information on recycling your device, batteries and accessories, visit g.co/HWRecyclingProgram

Environmental restrictions

To prevent damage to your Pixel Buds A-Series parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your Pixel Buds A-Series inside a vehicle or in places where the temperature may exceed 45°C (113°F), such as on a car dashboard, window sill, near a heating vent or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the Pixel Buds A-Series, overheat the battery, or pose a risk of fire or explosion. 

Explosive atmospheres 

Do not charge, use, store or transport your Pixel Buds A-Series where flammables or explosives are stored (e.g. in petrol stations, fuel depots or chemical plants). Do not use your wireless device where blasting operations are in progress or in potentially explosive atmospheres, such as fuel or chemical transfer or storage areas, and in areas where the air contains high levels of flammable chemicals, vapours or particles (such as grain, dust or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might exist.

Distraction 

Using your device when performing certain activities can distract you and may cause a dangerous situation for you or others. To reduce the risk of accidents (and because it’s prohibited by law in many places), do not use your device while driving, cycling or while operating machinery, and do not use it while engaging in any activities that have potentially serious consequences. Follow local laws about using mobile devices, earbuds and helmets. 

Radio-frequency exposure 

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the applicable emission limits for exposure to radio-frequency (RF) energy. 

In the countries where the Specific Absorption Rate (SAR) limit is 1.6 W/kg averaged over one gram of tissue, the highest SAR values for this device type are 0.2 W/kg when used against head with no separation and 1.0 W/kg against body with 0 mm separation. In the countries where the Specific Absorption Rate (SAR) limit is 2.0 W/kg averaged over ten grams of tissue, the highest SAR values for this device type are 0.1 W/kg when used against head with no separation and 0.2 W/kg against body with 0 mm separation.

To reduce exposure to RF energy, use a hands-free option, such as the built-in speakerphone, the supplied headphones or other similar accessories. Ensure that device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.

You can find additional information about SAR at the following pages:

fcc.gov
icnirp.org
ec.europa.eu
dot.gov.in

Radio-frequency interference 

Observe rules that prohibit the use of wireless technology (e.g. cellular or Wi-Fi®). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment. For example, while flying in an aircraft or immediately before boarding, use your wireless device only according to instructions provided by the airline. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation or be illegal. You may be able to use your device in aeroplane mode. 

Medical device interference 

Your device uses radios and other components that emit electromagnetic fields, and also contains magnets. These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the earbuds and the charging case at a safe distance away from the pacemaker or other implanted medical device. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, please consult your healthcare provider before using your Pixel Buds A-Series. If you suspect your Pixel Buds A-Series is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your physician for information specific to your medical device.

Skin irritation

Some people may experience reactions to materials, such as nickel or latex, found in wearable items that are in extended contact with the skin. This can be due to allergies, the presence of skin irritants (like soap or sweat) or other causes. Keep your Pixel Buds A-Series clean and dry and do not wear the earbuds too tightly. Remove the earbuds and consult a doctor if you experience skin irritation.

Class 1 laser product 

Caution – Pixel Buds A-Series is classified as a Class 1 laser product per IEC 60825-1 Ed. 3. The design of the product incorporates optics and protective housing such that there is no access to a level of laser radiation above Class 1. This product complies with 21 CFR 1040.10 and 1040.11; except for conformance with IEC 60825-1 Ed. 3., as described in Laser Notice No. 56, dated 8 May 2019. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Since the laser could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions that are not visible, this product should be serviced by Google or an authorised service provider.

Laser device: Made in Taiwan. TXC Corporation, No. 4, Kung Yeh 6th Rd., Ping Cheng Industrial District, Tao Yuan, Taiwan.

Proper handling and usage

Follow these guidelines when using, storing or cleaning your Pixel Buds A-Series:

Operating temperature

Do not use or charge the Pixel Buds A-Series earbuds or charging case at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviours while the device tries to regulate its temperature: reduced performance and connectivity, inability to charge or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again. 

Care and cleaning

Unplug the charging case before cleaning, during lightning storms or when unused for extended periods of time. Do not clean your Pixel Buds A-Series while it is charging as this may cause injury or damage to your device. Avoid solvents and abrasive materials that may cause damage to the product surface. Do not use any chemical detergent, powder or other chemical agents (such as benzene) to clean the Pixel Buds A-Series or accessories. 

Exposure to makeup, chemicals and dyed materials such as denim can stain light-coloured devices and cases. 

To clean your Pixel Buds A-Series we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust.

To disinfect your Pixel Buds A-Series, you can use ordinary household disinfecting wipes or 70% isopropyl alcohol-based wipes. Do not use wipes that contain bleach.

Water resistance 

Your Pixel Buds A-Series earbuds are designed to be water resistant but are not waterproof. Water resistance is not a permanent condition and may be compromised by normal wear and tear, repair, disassembly or damage. Do not expose your Pixel Buds A-Series to liquids, which can cause a short circuit and overheating. The device charging case and other accessories are not water resistant and should not be exposed to liquids.

Magnetic fields

Avoid placing any items containing magnets or which are sensitive to magnetism, such as credit cards, bank cards, audio/video tapes or magnetic memory devices, near this Pixel Buds A-Series or its charging cable connector, because you may lose information stored on such items. Items containing information sensitive to magnets should be kept at least 5 cm (2 inches) away from this device.

Service and support

Unauthorised repairs or modifications could result in permanent damage to the device and may affect your warranty coverage and regulatory authorisations. Pixel Buds A-Series should only be repaired by Google or a Google-authorised service provider. Contact customer service for authorised service. For online help and support, visit g.co/pixelbudsaseries/help. 

If you send your Pixel Buds A-Series in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data, then the repair or replacement may result in loss of the data.

Regulatory information 

Regulatory information, certification and compliance marks specific to Pixel Buds A-Series can be found on the earbuds and charging case. 

EMC compliance statement 

Important: This device and its charging case have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.

Regulatory information: United States

FCC regulatory compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to a socket on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1. These devices may not cause harmful interference.
2. These devices must accept any interference received, including interference that may cause undesired operation.

Model number: G7YPJ, GPQY2, G7T9J
FCC ID: SZGG7YPJ; FCC ID: SZGGPQY2
Product name: Pixel Buds A-Series

Responsible Party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
Contact: g.co/pixelbudsaseries/contact

Regulatory information: Canada

Industry Canada, Class B

This Class B digital apparatus complies with CAN ICES-3(B)/NMB-3(B). 

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
 

Pixel Buds A-Series complies with ISED licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 

(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

IC: 7702A-G7YPJ, 7702A-GPQY2

Regulatory information: EU

EU compliance notice

Hereby, Google LLC declares that radio equipment type: G7YPJ, GPQY2, G7T9J are in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/pixelbudsaseries/conformity. 

Frequency bands and power

European Union, United Kingdom

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Radio-frequency interference

Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

Specific Absorption Rate (SAR) information 

Pixel Buds A-Series complies with radio frequency specifications when used against body and head with no separation, limited to 2 W/kg, averaged over ten grams of tissue. 

For Pixel Buds A-Series, the highest Specific Absorption Rate (SAR) values reported for this device type are body: 0.2 W/kg, head: 0.1 W/kg.

Waste Electrical and Electronic Equipment (WEEE) Directive and Battery Directive

 

The WEEE symbol above means that according to local laws and regulations your product and its battery(ies) should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product, its electrical accessories and its battery(ies) will help conserve natural resources, protect human health and help the environment.

Additional Regulatory Information: Italy

Additional Regulatory Information: France

RoHS compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH substances of very high concern (SVHCs). For information, you can contact Google at [email protected].

Manufacturer info.

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043

Importer info.

Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland

Regulatory information: United Kingdom

Hereby, Google LLC declares that electrical equipment types: GPQY2, G7YPJ and G7T9J are in compliance with the relevant statutory requirements. The full text of the UK Declaration of Conformity is available at: g.co/pixelbudsaseries/conformity

Google Commerce Limited UK establishment, Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ, United Kingdom

Only UKCA marked WPC transmitters should be used with this device.

RF exposure information (SAR)

Pixel Buds A-Series complies with radio frequency specifications when used against body and head with no separation, limited to 2 W/kg, averaged over ten grams of tissue. 

For Pixel Buds A-Series, the highest Specific Absorption Rate (SAR) values reported for this device type are body: 0.2 W/kg, head: 0.1 W/kg.

RoHS compliance

This product is in compliance with Statutory Instrument 2012 No. 3032 The Restriction of the Use of Certain Hazardous Substance in Electrical and Electronic Equipment Regulations.

UK REACH

UK REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, Statutory Instrument 2020 No. 1577) is the UK chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH substances of very high concern (SVHCs). For information, you can contact Google at [email protected]

Waste Electrical and Electronic Equipment (WEEE) Directive and Battery Directive

 

The WEEE symbol above means that according to local laws and regulations your product and its batteries should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product, its electrical accessories and its batteries will help conserve natural resources, protect human health and help the environment.

Regulatory information: Australia

Regulatory Information: Singapore

Regulatory information: Japan

Regulatory information

This is a Class B equipment. Although this equipment is intended for use in a residential environment, it could cause poor reception if used near a radio or a television receiver. Please follow the instructions in the instruction manual.

VCCI-B

Regulatory information: India

Recycling, e-waste management and handling statement

In India, this label indicates that this product should not be thrown away with household waste. It should be deposited at an appropriate facility to allow recovery and recycling.

Google declares that your Pixel Buds A-Series has been designed and manufactured in compliance with E-Waste (Management) Rules, 2016 (hereafter 'the Rules'), and is specifically in compliance with Rule 16 (1) on the reduction in the use of hazardous substances in the manufacture of electrical and electronic equipment and their maximum allowed concentrations by weight in the homogenous materials (except for the exemptions listed in schedule II).

Improper handling, disposal, accidental breakage, damage or improper recycling of e-waste may present risks, including, but not limited to, fire, explosion and/or other hazards and uncontrolled waste disposal that may be detrimental to/have adverse effects on the environment as it prevents reuse of resources. Some e-waste may contain hazardous chemicals that, if disposed improperly, may make water, soil and other natural resources toxic. Improper disposal may cause harm to plant, animal and human life.

Regulatory information: Taiwan

台灣法規遵循

無線設備警告聲明

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理 法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

Limited warranty

The limited warranty is available in the Google Hardware Warranty Centre.

© Google LLC. All rights reserved.

Pixel Buds A-Series, G logo, Google and related logos and marks are trademarks of Google LLC. Wi-Fi® is a registered trademark of Wi-Fi Alliance. The Bluetooth® word mark is a registered trademark owned by Bluetooth SIG, Inc.