Buy and manage a Nest Aware subscription

• When you set up an eligible device in either the Google Home app or Nest app, you can try out a Nest Aware subscription for 30 days.
• After the trial ends, you can subscribe to Nest Aware to continue using subscription features. There is a limit of one unpaid trial per home.
• Once you start the trial, you can't cancel it, but you can turn off your camera recording and sound detection if you want. You can also delete your video history and sound detection events with the app.
• To be eligible for an unpaid trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
• Specific Nest Aware features may vary by region and device.
• You'll need to use a Google Account when you sign up for Nest Aware.

You'll get a preview of the Nest Aware subscription service for 30 days. However, certain features, like Emergency calling, are only available with a paid Nest Aware subscription and when located in the US.

During the trial period, you'll be able to:

• Get more intelligent alerts, including specific alerts when your Nest camera detects a familiar or unfamiliar face.
  Note: Familiar face alerts are not available on Nest Cams used in Illinois and may not be available on certain Nest Cams in the EU.
• In the United States, you can also get alerts when the sound of breaking glass or a smoke alarm is detected by your Google Nest speakers or displays.
• Create Activity Zones to highlight areas that you want your camera to keep a closer eye on, and get custom alerts when it detects motion there. Activity Zones do not require a Nest Aware subscription with Nest Cam (battery) or Nest Doorbell (battery). A Nest Aware subscription is required to use Activity Zones with Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Doorbell (wired) and Nest Hub Max.
• Get 30 days of event video history (clips).
• If you've already purchased a Nest Aware subscription that includes a longer video history, you'll be able to continue to access the full video history that's included with your subscription when your trial ends.
• Create and share video clips or timelapses.

• If you're eligible, you can opt into the unpaid Nest Aware 30-day trial when you add an eligible product to the Home app or Nest app. Depending on your region, an unpaid trial may be unavailable.
• You can purchase a subscription for Nest Aware at any time during your trial or after it has ended.
• You'll be notified in the app and get a series of emails letting you know when your trial ends.
• Note: If you subscribed to Nest Aware through one of our partners, the unpaid trial may end when you purchase a subscription from them. Please contact the partner for more details.

You can always check when your trial ends beforehand on a web browser or in the app:

Web browser

1. Visit store.google.com/subscriptions. Sign in to your account, if needed.
   • If you have more than one home, use the drop-down menu at the top to select the home with the unpaid trial that you want to view.
2. You'll find the date that your trial ends in the Nest Aware section.
   • If you already signed up for a paid subscription, you'll see the date when your billing starts.
   • If a date doesn't appear then you may not have an unpaid trial.

Home app

1. Open the Google Home app .
2. Tap Settings .
3. Under 'Features', select Nest Aware.

Nest app

1. Open the Nest app .
2. Tap Settings Nest Aware.

• To continue using the features that come with your Nest Aware trial, you'll need to purchase a Nest Aware subscription.
• If you've already purchased a subscription from the Google Store, it will automatically start after your unpaid trial ends. You don't need to do anything else to continue to use Nest Aware.
• If you don't purchase a Nest Aware subscription before the trial ends, you'll lose access to Nest Aware's premium features, including familiar faces, sound detection and recorded video history.
• With Nest Cam (battery) or Nest Doorbell (battery), you'll continue to have the included three hours of event video history. While you will still have access to any video clips or timelapses that you've saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted.

If you cancel your subscription during the trial period, you'll still have Nest Aware until the end of your trial and you won't be charged once it's over. You can always choose to reactivate your service before your trial period ends.

Buy a Nest Aware subscription on the Google Store.

1. On your Android device, purchase Nest Aware via the Nest app.
2. To complete your Nest Aware purchase, install the Google Home app.
3. From the Google Home app section, follow the steps in 'Subscribe to Nest Aware'.

Important info to know before you purchase Nest Aware:

1. Sign in to the Google Home app with the same Google Account that you use in the Nest app.
   • To find your account in the Nest app, tap Settings Account.
2. In the Google Home app, select the home that you want to subscribe to Nest Aware in the Google Home app.
   • If you have more than one home on the app, select a home name and use the down arrow in Google Home.
3. To make sure all camera and doorbell devices are correct for the home name, find the 'Device' section of the Google Home app.

In addition to subscribing through Google Store, you can subscribe to Nest Aware through the Google Home app on your Android device during or after an unpaid 30-day trial.

Note: Nest Aware subscriptions through the Google Home app are only available on Android devices. If you don't have an Android device, you can subscribe through Google Store.

1. Open the Google Home app on your Android device.
2. Tap your photo in the upper-right corner of your Google Home app to make sure that you're signed in with the account that you want to use to subscribe to Nest Aware.
3. From the home view, tap Settings .
4. Under ‘Features’, tap Nest Aware.
5. Tap Subscribe.
   • If you haven't previously used your Nest Aware unpaid trial, you'll see an option to start a 30-day unpaid trial. After starting your unpaid trial, you should see the option to subscribe to Nest Aware.
6. Choose your Nest Aware plan.
7. Choose between monthly or yearly billing.
8. Review your purchase. Then, tap Subscribe.
   • You'll receive an email with a receipt from Google Play.
   • You'll manage your Nest Aware subscription through Google Play.

There are three types of Nest Aware subscriptions. In order to manage your subscription, you must first understand which subscription type you have. To manage your Nest Aware subscriptions, you need to be the home's owner in the Nest app or Google Home app. Depending on when you purchased your subscription, you may have a Nest Aware (1st gen), Nest Aware (2nd gen) or Nest Aware Plus (2nd gen). 

Learn about taxes on your Nest Aware subscription

If you're the home's owner in the Nest app, you can add Nest Aware to your home:

1. Go to your subscriptions.
2. Select Subscribe to Nest Aware.
3. Choose a plan select Next.
4. Choose your payment method select Confirm purchase.

Your subscription will start after your unpaid trial ends, or within 24 hours if your trial has already ended.

Mobile backup

If you have Nest Secure, learn how to purchase or cancel mobile backup.

If you have a Nest Aware 1st gen subscription, you can switch to the Nest Aware 2nd gen. When you switch, you get a prorated refund for the unused time on your previous subscription.

Before you cancel or change your subscription, read through the following:

• Nest Aware 1st gen subscriptions are no longer available to purchase.
• If you've migrated to a Google Account, you need to have at least one active subscription to keep Nest Aware 1st gen.
• If you cancel your Nest Aware 1st gen subscriptions, you won't be able to sign up for Nest Aware 1st gen again, and you'll lose any video history that wasn't saved to the app. Be sure to save clips of any video history that you want to keep before you cancel your subscription.
• You can't add any additional Nest Aware 1st gen subscriptions but you can switch to a Nest Aware subscription that covers all cameras in your home for one low price.

Switch to Nest Aware 2nd gen

1. Make sure that you've migrated to a Google Account.
2. Save video history: Use the 'Takeout to download all footage or use the clip creation functionality' on home.nest.com to save clips. Click here for detailed instructions. It may take a bit to generate the file depending on how much history is there.
3. Go to your subscriptions.
4. For the subscription that you'd like to update, select Get started.
5. Choose a plan select Next.
6. Choose a billing cycle select Next.
7. Once you have reviewed the checkout page, select Confirm purchase.

To upgrade to Nest Aware Plus:

1. Go to store.google.com/subscriptions.
2. Select Upgrade to Nest Aware Plus or tap the three vertical dots icon next to the subscription and then select Change your plan.
3. Select Nest Aware Plus.
4. Click or tap Next.
5. Review the subscription and click or tap Confirm purchase.

To downgrade from Nest Aware Plus to the Nest Aware base plan:

1. Go to store.google.com/subscriptions.
2. Next to the subscription, select the three vertical dots icon and then select Change your plan.
3. Select Nest Aware.
4. Click or tap Next.
5. Review the subscription and click or tap Confirm purchase.

Important:

• You can't change your billing plan cycle from monthly to annually or from annually to monthly.
• You can upgrade from Nest Aware 2nd gen to Nest Aware Plus at any time.