Safety & Regulatory Guide for Google Nest Learning Thermostat and Google Nest Thermostat E

 Where to find product information

This guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes enclosed with your thermostat. It also includes additional safety, regulatory, and warranty information about this device.

Warranty details for your country of purchase, including instructions for making a claim: g.co/nest/warranty
Product help: g.co/nest/support

Safety Warnings

WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR DEVICE, ACCESSORIES OR ANY CONNECTED DEVICE, AND OTHER POTENTIAL HAZARDS.

Handling

Handle your thermostat with care. You may damage your device or any included batteries or accessories if you disassemble, drop, bend, burn, crush or puncture your device. Do not use devices with a damaged enclosure, a cracked screen or some other form of physical damage. Using damaged devices may cause overheating or injury. Do not expose your thermostat to liquids, which can cause a short circuit and overheating. If this device gets wet, do not attempt to dry it using an external heat source.

Your thermostat is designed to operate in a dry, indoor environment. This device is designed to work best in ambient temperatures between 32° and 104° F (0° and 40° C), and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose your device to temperatures above 140° F (60° C), as this may damage the device, overheat the battery, or pose a risk of fire. Keep your device away from heat sources and out of direct sunlight. Your device is designed to work best at an altitude of up to 9842 ft (3000m).

Repair & Service

Do not attempt to repair your thermostat yourself. Disassembling this device may cause injury or damage to your device.

Contact customer service if your thermostat isn’t working properly or has been damaged. g.co/nest/support

Child Safety

This device is not a toy. Your thermostat may contain (or may come with) small parts, plastic, glass, or metal elements, and parts with sharp edges that may cause an injury or create a choking hazard. Children have strangled on cords and cables. Do not allow them to play with these devices or any accessories. They could hurt themselves or others, or could accidentally damage these devices. Seek medical attention immediately if small parts are swallowed or injury occurs.

Batteries 

This thermostat contains a lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorized service provider to replace the battery. For contact information, visit g.co/nest/support Replacement by non-qualified professionals can damage your thermostat. Use of an non-qualified battery and improper disposal may present a risk of fire, explosion, leakage, and/or other hazards. Do not open, crush, heat above 140° F (60° C) or incinerate. 

This device comes with a battery that has proper certifications.

Disposal, Transportation & Recycling

Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not improperly transport it or dispose of it in normal household waste. Improper disposal or transport may lead to fire, explosion, and/or other hazards. For more information on recycling your devices, batteries and accessories, visit g.co/HWRecyclingProgram

Environmental Restrictions

To prevent damage to your thermostat’s parts or internal circuits, do not use or store this device or its accessories in dusty, smoky, damp, or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your device inside a vehicle or in places where the temperature is excessive, such as on a car dashboard, window sill, near a heating vent, or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the device, overheat the battery, or pose a risk of fire or explosion. 

Radio Frequency Exposure

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the permissible radio frequency (RF) exposure limits. To comply with applicable RF exposure compliance requirements, a distance of at least 20 cm should be maintained between the antenna of this device and persons during device operation.

Proper Handling and Usage

Follow these guidelines when using, storing or cleaning of your thermostat:

Care & Cleaning

Avoid solvent and abrasive material that may cause damage to the product surface. Do not use any chemical detergent, powder, or other chemical agents (such as benzene) to clean the thermostat or accessories.

To clean your thermostat, we recommend gently wiping it with a soft, lint-free cloth. Use a dry cloth for streaks, smudges or dust. For stains and grime, use screen wipes or eyeglass cleaner on the screen and ordinary household soap or bleach free cleaning wipes on the sides.

To disinfect your thermostat, including the screen, you can use ordinary household disinfecting wipes or 70% isopropyl alcohol-based wipes. Do not use wipes that have bleach.

Magnetic Fields

Avoid placing any items containing magnets or which are sensitive to magnetism, such as credit cards, bank cards, audio/video tapes, or magnetic memory devices, near this thermostat because you may lose information stored on such items. Items containing information sensitive to magnets should be kept at least 2 inches (5 cm) away from this thermostat. 

Service & Support

Unauthorized repairs or modifications could result in permanent damage to this device, and may affect your warranty coverage and regulatory authorizations. this device should only be repaired by Google or a Google authorized service provider. Contact customer service for authorized service. For online help and support, visit g.co/nest/support.

 

If you send your thermostat in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data then the repair or replacement may result in loss of the data.

Regulatory Information

Regulatory information, certification, and compliance marks specific to your thermostat can be found on the back of your device. 

EMC Compliance Statement

Important: These devices have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices. 

Radio Frequency Exposure 

Maintain a distance of 20 cm (8 in) from your body to be consistent with how the device is tested for compliance with RF exposure requirements.

Additional Product Information 

• Purpose of control: Thermostat, Timer 
• Protection against electric shock: Independently Mounted Class III 
• Surge immunity category: Installation Class 2 or Residential 
• Pollution degree: 2
•  Type of action: 1 
• Rated impulse voltage: 0.33kV 
• Temperature for the ball pressure test: 100°C 
• ELV limits: 24 V~

Regulatory Information: United States

FCC Regulatory Compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Model number: GJQ8U
Product name: Google Nest Learning Thermostat
FCC ID: A4R-GJQ8U

US Responsible Party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
Contact: g.co/nest/contact 

Battery Charger Efficiency

Regulatory Information: Canada

Industry Canada, Class B

This device complies with ICES-003 Class B limits.

Your thermostat complies with ISED license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio 

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 

(1) l'appareil ne doit pas produire de brouillage, et 

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. 

Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Model number: GJQ8U
Product name: Google Nest Learning Thermostat
IC: 10395A-GJQ8U

Limited Warranty

The limited warranty is available in the Google Hardware Warranty Center.

© Google LLC. All rights reserved.

Google Nest Learning Thermostat, G logo, and Google are trademarks of Google LLC.

ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.