Safety and regulatory guide | Wifi

Where to find product information

This guide includes the basic safety guidelines in the printed Safety and warranty booklet that comes with your Nest Wifi Pro. It also includes additional safety, regulatory and warranty information about Nest Wifi Pro.

Warranty details for your country of purchase, including instructions for making a claim: g.co/nestwifi/legal

Nest Wifi Pro help: g.co/nestwifi/help

Safety warnings

WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR NEST WIFI PRO ACCESSORIES OR ANY CONNECTED DEVICES, AND OTHER POTENTIAL HAZARDS

Handling

Handle your Nest Wifi Pro with care. You may damage the device if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a device with a damaged enclosure or some other form of physical damage. Using a damaged Nest Wifi Pro may cause overheating or injury. Do not expose your device to liquids, which can cause a short circuit and overheating.  If your device gets wet, do not attempt to dry it using an external heat source.  

Nest Wifi Pro is designed to operate in a dry, indoor environment. Your device is designed to work best in ambient temperatures between 0°C and 35°C (32°F and 95°F), and should be stored between ambient temperatures of -20°C and 60°C (-4°F and 140°F). Do not expose your device to temperatures above 60°C (140°F), such as on a car dashboard or near a heating vent, as this may damage the device or pose a risk of fire. Keep your device away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled. Your device is designed to work best at an altitude of up to 2,000 m (6,562 ft).

Repair and service

Do not attempt to repair your Nest Wifi Pro yourself. Disassembling the device may cause injury or damage to your device. 

Contact customer service if Nest Wifi Pro isn't working properly or has been damaged. For online help and support, visit g.co/nestwifi/help. To reach an expert, visit g.co/nest/contact.

Powering your device

Make sure that the power adaptor and Nest Wifi Pro are well ventilated when in use. Using damaged cables, power adaptor or powering when moisture is present, can cause fire, electric shock, injury or damage to the Nest Wifi Pro or other property. Do not power your device when it's wet. Avoid powering your device in direct sunlight.  

When powering the device, make sure that the power adaptor is plugged into a power socket near the device and is easily accessible. Do not force this power adaptor and other plugs or power adaptors into a power socket if space is not sufficient to accommodate both. When disconnecting the power adaptor from a power socket, pull on the adaptor, never on the charging cable. Do not twist or pinch the cable, and do not force a connector into a port. 

This device comes with an AC adaptor that has appropriate certifications. 

Only power your Nest Wifi Pro with the included adaptor. Failure to use the included adaptor can cause fire, electric shock, injury or damage to the device and the accessories. 

Prolonged heat exposure

The Nest Wifi Pro and its power adaptor generate heat during normal operation and comply with applicable surface temperature standards and limits.  Avoid prolonged skin contact when the device is in use because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. 

Child safety

This device is not a toy. Your Nest Wifi Pro may contain (or may come with) small parts, plastic, glass or metal elements, and parts with sharp edges that may cause an injury or create a choking hazard. Children have been strangled on cords and cables. Keep the Nest Wifi Pro's cords and cables out of the reach of children (more than 0.9 metres (3 feet) away) and do not allow them to play with the Nest Wifi Pro and its accessories. They could hurt themselves or others, or could accidentally damage the device.

Disposal, transportation and recycling

Dispose of and transport your device and accessories according to local environmental and transportation regulations. Do not improperly transport them or dispose of them in normal household waste. Improper disposal or transport may lead to fire, explosion and/or other hazards. Do not open, crush, heat above 60°C (140°F) or incinerate. For more information on recycling your device and accessories, visit g.co/HWRecyclingProgramme.

Environmental restrictions

To prevent damage to your Nest Wifi Pro parts or internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields.  Keep it away from heat sources and out of direct sunlight. Do not leave your Nest Wifi Pro inside a vehicle or in places where the temperature may exceed 60°C (140°F), such as on a car dashboard, window sill, near a radiator or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the device or pose a risk of fire or explosion. 

Radio-frequency exposure 

This device has been evaluated and meets the applicable regulatory requirements for exposure to radio waves and is designed and manufactured not to exceed the permissible radio-frequency (RF) exposure limits. To comply with applicable RF exposure compliance requirements, a distance of at least 30 cm should be maintained between the antenna of this device and persons during device operation. 

Radio-frequency interference 

Observe rules that prohibit the use of wireless technology (e.g. Wi-Fi). Your device is designed to comply with regulations governing radio-frequency emissions but use of wireless devices can negatively affect other electronic equipment.

Medical device interference

Your device uses radios and other components that emit electromagnetic fields.  These electromagnetic fields may interfere with pacemakers and other implanted medical devices. Always keep the device and its power adaptor at a safe distance away from the pacemaker or other implanted medical device. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, consult your healthcare provider before using your Nest Wifi Pro. If you suspect that your device is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your physician for information specific to your medical device.

Proper handling and usage

Follow these guidelines when using, storing or cleaning of your Nest Wifi Pro:

Operating temperature

Do not use your device and power adaptor at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviours while the device tries to regulate its temperature: reduced performance and connectivity or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.  

Care and cleaning

Unplug the Nest Wifi Pro and power adaptor before cleaning, during lightning storms or when unused for extended periods of time. Do not clean your Nest Wifi Pro while it is charging as this may cause injury or damage to your device. Avoid solvents and abrasive materials that may cause damage to the product surface. Do not use any chemical detergent, powder or other chemical agents (such as benzene) to clean the Nest Wifi Pro or accessories.

To clean your Nest Wifi Pro, we recommend gently wiping it with a soft, lint-free cloth.

Water resistance 

Do not expose your Nest Wifi Pro to liquids, which can cause a short circuit and overheating. The device and power adaptor are not water resistant and should not be exposed to liquids.

Service and support

Unauthorised repairs or modifications could result in permanent damage to the device and may affect your warranty coverage and regulatory authorisations. Nest Wifi Pro should only be repaired by Google or a Google-authorised service provider. Contact customer service for authorised service. If you send your Nest Wifi Pro in for service, you might receive a replacement in place of your original device. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.  Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data, then the repair or replacement may result in loss of the data. For online help and support, visit g.co/nestwifi/help. 

For Australia and New Zealand:

For customer service, call 1800 081 395 (in Australia) or 80 070 0643 (in New Zealand).

Regulatory information

Regulatory information, certification and compliance marks specific to Nest Wifi Pro can be found on the base of your Nest Wifi Pro. Note: This Nest Wifi Pro should only be used in the country in which it is purchased from an authorised seller. For European countries, Nest Wifi Pro should only be used in Europe.

EMC compliance statement 

Important: This device and its power adaptor have demonstrated electromagnetic compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.

Regulatory information: United States

FCC regulatory compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to a socket on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1. These devices may not cause harmful interference.

2. These devices must accept any interference received, including interference that may cause undesired operation.

• FCC regulations restrict the operation of this device to indoor use only.
• The operation of this device is prohibited on oil platforms, cars, trains, boats and aircrafts, except that the operation of this device is permitted in large aircrafts while flying above 10,000 feet.
• Operation of transmitters in the 5.925–7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems.

Model number: G6ZUC
Product name: Nest Wifi Pro
US responsible party
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043, USA
Contact: g.co/nest/contact

Regulatory information: Canada

Industry Canada, Class B

This device complies with ICES-003 Class B limits.

Nest Wifi Pro complies with ISED licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 

(1) l'appareil ne doit pas produire de brouillage, et 

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device for operation in the band 5,150–5,250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. 

Les dispositifs fonctionnant dans la bande de 5,150 à 5,250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Operation shall be limited to indoor use only. 

Operation on oil platforms, cars, trains, boats and aircrafts shall be prohibited except for large aircrafts while flying above 10,000 ft.

Utilisation limitée à l’intérieur seulement; 

Utilisation interdite à bord de plateformes de forage pétrolier, de voitures, de trains, de bateaux et d’aéronefs, sauf à bord d’un gros aéronef volant à plus de10 000 pi d’altitude.

Regulatory information: UK

UK compliance notice

Hereby, Google LLC declares that radio equipment type: G6ZUC is in compliance with Radio Equipment Regulation 2017. The full Declaration of Conformity may be found at g.co/nestwifi/legal. 

Restrictions or requirements under Radio Equipment Regulations 2017

The device is restricted to indoor use only when operating in the 5,150 to 5,250 MHz and the 5,925 to 6,425 MHz frequency ranges in the UK. 

Restricted to indoor use, including in trains with metal-coated windows (or similar structures made of material with comparable attenuation characteristics) and aircrafts.  Outdoor use, including in road vehicles, is not permitted.

 

Information on frequency bands and wireless output power

United Kingdom

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Radio-frequency interference

Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

RoHS compliance

This product is in compliance with statutory instrument 2012 No. 3032 The Restriction of the Use of 2012 Certain Hazardous Substance in Electrical and Electronic Equipment Regulations

UK REACH

UK REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, Statutory Instrument 2020 No. 1577) is the UK chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH substances of very high concern (SVHCs). For information, you can contact Google at [email protected].

UK Waste Electric and Electronic Equipment Regulations

The WEEE symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources,  protect human health and help the environment.

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA

Google Commerce Limited UK establishment, 1 St. Giles High Street, London, WC2H 8AG, United Kingdom

Regulatory information: EU

EU compliance notice

Hereby, Google LLC declares that radio equipment type: G6ZUC is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full Declaration of Conformity may be found at g.co/nestwifi/legal. 

Restrictions or requirements under Directive 2014/53/EU 

The device is restricted to indoor use only when operating in the 5,150–5,250 MHz and in the 5,925–6,425 Mhz frequency ranges in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK(NI), CH, IS, LI, NO, TR 

Restricted to indoor use, including in trains with metal-coated windows (or similar structures made of material with comparable attenuation characteristics) and aircrafts.  Outdoor use, including in road vehicles, is not permitted.

 

Frequency bands and power

European Union

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Radio-frequency interference

Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

Waste Electrical and Electronic Equipment (WEEE) Directive

The WEEE symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources,  protect human health and help the environment.

§ 10 I 2 ElektroG: Vor der Entsorgung dieses Geräts (i) Altbatterien/-akkus, sofern sie nicht vom Gerät umschlossen sind, und zerstörungsfrei entnehmbare Lampen zerstörungsfrei trennen und (ii) alle personenbezogenen Daten löschen. § 17 I und II ElektroG: Viele Vertreiber müssen Altgeräte kostenlos zurücknehmen.

Additional Regulatory Information: France

RoHS compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH substances of very high concern (SVHCs). For information, you can contact Google at [email protected].

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA

Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland

Regulatory information: Australia

The product is for indoor use only.

Regulatory information: New Zealand

The product is for indoor use only.

Limited warranty

The limited warranty is also available in the Google Hardware Warranty Centre.

© Google LLC. Google, Google Nest Wifi Pro, G logo and related marks and logos are trademarks of Google LLC.

Where to find product information

Safety warnings

Regulatory information

United States

Canada

European Union

Australia

Singapore

Japan

Where to find product information

This guide includes the same basic safety guidelines that are in the printed Safety and warranty booklet inside the box of your Nest Wifi router or add-on point. It also includes additional safety, regulatory and warranty information about your Nest Wifi router or add-on point.

• Warranty details for your country of purchase, including instructions for making a claim: g.co/nestwifi/safety
• Nest Wifi router help:  g.co/nestwifi/help

Safety warnings

 WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR NEST WIFI ROUTER AND OTHER POTENTIAL HAZARDS

To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below.

Handling

Handle your Nest Wifi router or add-on point with care. You may damage the device if you disassemble, drop, bend, burn, crush or puncture it. Do not use a device with a damaged enclosure. Using a damaged product may cause injury. Do not expose your device to liquids, which can cause a short circuit and overheating.  If your device gets wet, do not attempt to dry it using an external heat source.  Your Nest Wifi router or add-on point is designed to operate in a dry, indoor environment.

Your Nest Wifi router or add-on point is designed to work in ambient temperatures between 0° and 35°C (32° to 95°F), and should be stored between ambient temperatures of -20° and 60°C (-4° and 140°F). Do not leave your Nest Wifi router or add-on point in places where the temperature may exceed 60°C (140°F); for example, on a car dashboard or near a radiator, as this may damage the product or pose a potential risk of fire.  Keep your device away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled. 

Repair and service

Do not attempt to repair your Nest Wifi router or add-on point yourself. Disassembling the device may cause injury to you or damage your device. 

Contact customer service and do not use your device if it isn't working properly or has been damaged. For online help and support, visit g.co/nestwifi/help. To reach an expert, visit g.co/nest/contact.

Powering your device

Make sure that the power adaptor and Nest Wifi router or add-on point are well ventilated when in use. Using a damaged cable or power adaptor can cause fire, electric shock, injury or damage to your device or other property.  When powering the device, make sure that the power adaptor is plugged into a socket near the device and is easily accessible. Avoid powering the device in direct sunlight. This device is intended for use with a certified limited power source (LPS) per IEC 60950-1 and/or classified PS2 per IEC 62368-1 rated: 14 volts DC, maximum 1.1 amp.

Only power your Nest Wifi router or add-on point with the included power adaptor and cable. Failure to do so can cause fire, electric shock, injury or damage to the device and the accessories. 

When disconnecting the power adapter from a power socket, pull on the adaptor, never on the cable.  Do not twist or pinch the cable, and do not force a connector into a port.

Prolonged heat exposure

Your Nest Wifi router or add-on point generates heat during normal operation and complies with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. 

Environmental restrictions

To prevent damage to your Nest Wifi router or add-on point or the internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields.  Keep it away from heat sources and out of direct sunlight. Do not leave your device inside a vehicle or in places where the temperature may exceed 60°C (140°F), such as on a window sill, near a radiator or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time.  This may damage the device or pose a risk of fire or explosion. 

Explosive atmospheres

Do not use, store or transport your Nest Wifi router where flammables or explosives are stored (in petrol stations, fuel depots or chemical plants, for example). Do not use your wireless device where blasting operations are in progress, or in potentially explosive atmospheres such as in areas where the air contains high levels of flammable chemicals, vapours or particles (such as grain, dust or metal powders). Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Observe all notices and signs where these hazards might exist.

Radio-frequency interference

Observe rules that prohibit the use of wireless technology (e.g. Wi-Fi). Your device is designed to comply with regulations governing radio-frequency emissions but use of wireless devices can negatively affect other electronic equipment.  

Medical device interference

Your device uses radios and other components that emit electromagnetic fields.  These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adaptor at a safe distance away from the pacemaker or other implanted medical device. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, consult your healthcare provider before using your product. If you suspect that your product is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your physician for information specific to your medical device.

Child safety

This device is not a toy. Your product may contain (or may come with) small parts, plastic elements and parts with sharp edges that may cause an injury or create a choking hazard. Children have been strangled on cords and cables. Keep Nest Wifi router's cables out of the reach of children (more than 1 metre/3 feet away) and do not allow them to play with the device or its accessories. They could hurt themselves or others or could accidentally damage the product. Consult a physician immediately if small parts are swallowed.

Emergency communications

This device operates using radio signals and may not establish or maintain a connection in all conditions. Wireless devices may not be reliable for emergency communications. While some jurisdictions transmit emergency information over wireless networks, your device may not always receive these communications depending upon network connectivity or other factors.

Proper handling and usage

Follow these guidelines when using, storing, cleaning or disposing of your Nest Wifi router or add-on point:

Operating temperature

Do not use your device and power adaptor at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviours while the device tries to regulate its temperature: reduced performance and connectivity or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.
Suggested operating humidity condition is: 5 ~ 95%.  

Care and cleaning

Unplug the product and power adaptor before cleaning, during lightning storms or when unused for extended periods of time. Use a clean, soft and dry cloth to clean Nest Wifi router or add-on point and its accessories.
Do not use any chemical detergent, powder or other chemical agents (such as alcohol or benzene) to clean the product or accessories. 

Water resistance 

Do not expose your product to any liquids, which can cause a short circuit and overheating. The device, its adaptor and other accessories are not water resistant and should not be exposed to liquids.

Magnetic fields

Avoid placing any media containing magnets or sensitive to magnetism, such as credit cards, bank cards, audio/video tapes or magnetic memory devices, near this product or its accessories because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 5 cm (2 inches) away from this product.

Service and support

Devices should only be repaired by Google. Unauthorised repairs or modifications could result in permanent damage to the device and may affect your warranty coverage and regulatory authorisations. Contact customer service for authorised service. For online help and support, visit g.co/nestwifi/help.

Regulatory information  

Regulatory information, certification and compliance marks specific to Nest Wifi router or add-on point can be found at the bottom of your product.

Regulatory information: United States

FCC regulatory compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio-frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to a socket on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Responsible party – US contact information 
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Contact : g.co/nest/contact

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
1. These devices may not cause harmful interference.
2. These devices must accept any interference received, including interference that may cause undesired operation.

EMC compliance statement 

Important: This device and its power adapter have demonstrated electromagnetic compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.

Radio-frequency exposure 

This device meets the US Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radio-frequency (RF) energy. To comply with FCC RF exposure compliance requirements, a distance of at least 25.5 cm should be maintained between the antenna of this device and persons during device operation. This device must not be co-located or operating in conjunction with any other antenna or transmitter. 

Recycling 

For information about recycling in the United States, visit g.co/HWRecyclingProgram.

Regulatory information: Canada

Industry Canada, Class B        
This Class B digital apparatus complies with CAN ICES-3 (B)/NMB-3(B)
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Notice:
The Innovation, Science and Economic Development Canada and Federal Communications Commission regulations provide that changes or modifications not expressly approved by Google LLC could void your authority to operate this equipment.

En vertu de la réglementation d’Innovation, Sciences et Développement économique Canada et de la Commission fédérale des communications, toute modification n’ayant pas été approuvée expressément par Google LLC peut entraîner l’annulation du droit qui vous a été accordé
d’utiliser cet équipement.

H2C complies with ISED licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio 
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 
(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device for operation in the band 5,150–5,250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. 
Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Radio-frequency exposure

This equipment complies with the radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the radio-frequency exposure limits, human proximity to the antenna shall not be less than 25.5 cm during normal operation.

Regulatory information: EU/UK

Frequency bands and power        
European Union/UK
The devices operate in the following frequency bands within the EU/UK:

Bluetooth: 2,402–2,480 MHz
Thread:      2,405–2,480 MHz
WLAN:        2,412–2,472 MHz, 5,180–5,240/5,180–5,700 MHz

Google Nest Wifi router: 2,400–2,483.5 MHz: WLAN (max. 20 dBm), BLE (max. 10 dBm),
BT (max. 10 dBm), IEEE802.15.4 (max. 10dBm). 5,150–5,250 MHz: WLAN
(max. 23 dBm).
Google Nest Wifi point: 2,400–2,483.5 MHz: WLAN (max. 20 dBm), BLE (max. 10 dBm),
BT (max. 10 dBm), IEEE802.15.4 (max. 10dBm). 5,150–5,250 MHz: WLAN
(max. 23 dBm). 5,250–5,350 MHz: WLAN (max. 23 dBm). 5,470–5,725 MHz:
WLAN (max. 30 dBm)

Radio-frequency exposure

This equipment complies with the radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the radio-frequency exposure limits, human proximity to the antenna shall not be less than 20 cm during normal operation.

Radio-frequency interference        

Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

EU compliance notice

Hereby, Google LLC declares that radio equipment type: H2D/H2E is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full Declaration of Conformity may be found at g.co/cast/red

Restrictions or requirements under Directive 2014/53/EU

The device is restricted to indoor use only when operating in the 5,150 to 5,350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK(NI), CH, IS, LI, NO, TR.

UK compliance notice

UK COMPLIANCE NOTICE Hereby, Google LLC declares that electrical equipment type: H2D/H2E is in compliance with the relevant statutory requirements. The full text of the UK Declaration of Conformity is available at: g.co/nest/conformity.

Restrictions or requirements under Radio Equipment Regulations 2017 The device is restricted to indoor use only when operating in the 5,150 to 5,350 MHz frequency range in the UK.

Waste Electrical and Electronic Equipment (WEEE) Directive/UK Waste Electric and Electronic Equipment Regulations

  

The WEEE symbol above means that according to local laws and regulations, your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources,  protect human health and help the environment.

Additional Regulatory Information: France

RoHS compliance        

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH        

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH substances of very high concern (SVHCs). For information, you can contact Google at [email protected].

Manufacturer info.

Manufacturer: Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA

Importer info.

Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland

Google Commerce Limited UK establishment, 1 St. Giles High Street, London, WC2H 8AG, United Kingdom

Regulatory information: Australia        

WLAN function of these devices is restricted only to indoor use when operating in the 5,150 to 5,350 MHz frequency range to reduce the potential for harmful interference to co-channel mobile satellite systems.

Radio-frequency exposure

This equipment complies with the radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the radio-frequency exposure limits, human proximity to the antenna shall not be less than 20 cm during normal operation.

The device for operation in the band 5,150–5,250 MHz is only for indoor use.

Regulatory information: Singapore

EMC compliance 

Important: This device, power adaptor and other in-box accessories have demonstrated electromagnetic compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.

Radio-frequency exposure

This equipment complies with the radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the radio-frequency exposure limits, human proximity to the antenna shall not be less than 20 cm during normal operation.

IMDA regulatory compliance

Regulatory information: Japan

Class B ITE

 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目 的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、 受信障害を引き起こすことがあります。 取扱説明書に従って正しい取り扱いをして下さい。 ＶＣＣＩ－Ｂ 

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

© Google LLC. Google and Nest Wifi are trademarks of Google LLC.

Where to find product information

This guide includes the same basic safety guidelines that are in the printed safety and warranty booklet inside the box of your Google Wifi. It also includes additional safety, regulatory and warranty information about your Google Wifi.

Warranty details for your country of purchase, including instructions for making a claim: Google hardware warranty centre.

Nest Wifi router help: g.co/nestwifi/help

Safety warnings

Handling

Handle your Google Wifi with care. You may damage the device if you disassemble, drop, bend, burn, crush or puncture it. Do not use a device with a damaged enclosure. Using a damaged product may cause injury. Do not expose your device to liquids, which can cause a short circuit and overheating. If your device gets wet, do not attempt to dry it using an external heat source. Your Google Wifi is designed to operate in a dry, indoor environment.

Your Google Wifi is designed to work in ambient temperatures between 0° and 35°C (32° to 95°F) and should be stored between ambient temperatures of -20° and 60°C (-4° and 140°F). Do not leave your Google Wifi in places where the temperature may exceed 60°C (140°F), such as on a car dashboard or near a heating vent, as this may damage the product or pose a potential risk of fire. Keep your device away from heat sources and out of direct sunlight. If your device becomes too hot, disconnect it from its power source if it is plugged in, move it to a cooler place and do not use it until it has cooled.

Repair and service

Do not attempt to repair your Google Wifi yourself. Disassembling the device may cause injury to you or damage your device.

Contact customer service and do not use your device if it isn’t working properly or has been damaged. For online help and support, visit g.co/nestwifi/help. To reach an expert, visit g.co/nest/contact.

Powering your device

Make sure that the power adaptor and Google Wifi are well ventilated when in use. Using a damaged cable or power adaptor can cause fire, electric shock, injury or damage to your device or other property. When powering the device make sure that the power adaptor is plugged into a socket near the device and is easily accessible. Avoid powering the device in direct sunlight. This device is intended for use with a certified limited power source (LPS) per IEC 60950-1 and/or classified PS2 per IEC 62368-1 rated: 14 Volts DC, maximum 1.1 Amp.

Only power your Google Wifi with the included power adaptor and cable. Failure to do so can cause fire, electric shock, injury or damage to the device and the accessories. 

When disconnecting the power adaptor from a power socket, pull on the adaptor, never on the cable. Do not twist or pinch the cable, and do not force a connector into a port.

Prolonged heat exposure

Your Google Wifi generates heat during normal operation and complies with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. 

Environmental restrictions

To prevent damage to your Google Wifi or the internal circuits, do not use or store the device or its accessories in dusty, smoky, damp or dirty environments, or near magnetic fields. Keep it away from heat sources and out of direct sunlight. Do not leave your device inside a vehicle or in places where the temperature may exceed 60°C (140°F), such as on a window sill, near a heating vent or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended periods of time. This may damage the device or pose a risk of fire or explosion. 

Explosive atmospheres

Do not use, store or transport your Nest Wifi where flammables or explosives are stored (in petrol stations, fuel depots or chemical plants, for example). Do not use your wireless device where blasting operations are in progress, or in potentially explosive atmospheres such as in areas where the air contains high levels of flammable chemicals, vapors or particles (such as grain, dust or metal powders). Sparks in such areas could cause an explosion or fire, resulting in bodily injury or even death. Observe all notices and signs where these hazards might exist.

Radio frequency interference

Observe rules that prohibit the use of wireless technology (e.g. Wi-Fi). Your device is designed to comply with regulations governing radio frequency emissions but use of wireless devices can negatively affect other electronic equipment.

Medical device interference

Your devices uses radios and other components that emit electromagnetic fields. These electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adaptor at a safe distance away from the pacemaker or other implanted medical device. If you have questions about using your Google device with or near your pacemaker or other implanted medical device, consult your healthcare provider before using your product. If you suspect your product is interfering with your pacemaker or other implanted medical devices, turn off your Google device and consult your doctor for information specific to your medical device.

Child safety

This device is not a toy. Your product may contain (or may come with) small parts, plastic elements and parts with sharp edges that may cause an injury or create a choking hazard. Children have strangled on cords and cables. Keep Nest Wifi router’s cables out of the reach of children (more than 1 metre/3 feet away) and do not allow them to play with the device or its accessories. They could hurt themselves or others or could accidentally damage the product. Consult a doctor immediately if small parts are swallowed.

Emergency communications

This device operates using radio signals and may not establish or maintain a connection in all conditions. Wireless devices may not be reliable for emergency communications. While some jurisdictions transmit emergency information over wireless networks, your device may not always receive these communications depending upon network connectivity or other factors.

Proper handling and usage

Follow these guidelines when using, storing, cleaning or disposing of your Google Wifi:

Operating temperature

Do not use your device and power adaptor at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviours while the device tries to regulate its temperature: reduced performance and connectivity or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.

Suggested operating humidity condition is : 5% ~ 95%.

Care and cleaning

Unplug the product and power adaptor before cleaning, during lightning storms or when unused for extended periods of time. Use a clean, soft and dry cloth to clean Google Wifi and its accessories.

Do not use any chemical detergent, powder or other chemical agents (such as alcohol or benzene) to clean the product or accessories. 

Water resistance 

Do not expose your product to any liquids, which can cause a short circuit and overheating. The device, its adaptor and other accessories are not water resistant and should not be exposed to liquids.

Magnetic fields

Avoid placing any media containing magnets or sensitive to magnetism, such as credit cards, bank cards, audio/video tapes or magnetic memory devices near this product or its accessories because you may lose information stored on those media. Media containing information sensitive to magnets should be kept at least 5 cm (2 inches) away from this product.

Service and support

Devices should only be repaired by Google. Contact customer service for authorised service. For online help and support, visit g.co/nestwifi/help.

Regulatory information

Regulatory information, certification and compliance marks specific to Google Wifi can be found at the bottom of your product.

Regulatory information: United States

FCC regulatory compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Responsible party – US contact information
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.
Contact: g.co/nest/contact

Changes or modifications not expressly approved by Google could void your authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

1. These devices may not cause harmful interference.
2. These devices must accept any interference received, including interference that may cause undesired operation.

EMC compliance statement

Important: This device and its power adaptor have demonstrated electromagnetic compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions or other electronic devices.

Radio frequency exposure

This device meets the US Federal Communications Commission's (FCC) requirements for exposure to radio waves and is designed and manufactured not to exceed the FCC's emission limits for exposure to radio frequency (RF) energy. To comply with FCC RF exposure compliance requirements, a distance of at least 20 cm should be maintained between the antenna of this device and persons during device operation. This device must not be co-located or operating in conjunction with any other antenna or transmitter.

Recycling

For information about recycling in the United States, visit g.co/HWRecyclingProgram.

Regulatory information: Canada

Industry Canada, Class B

This device complies with ICES-003 Class B limits.

Your device complies with ISED licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference; and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISDE Canada applicables aux appareils radio 
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 
(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. 

Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

 Regulatory information: EU

EU compliance notice

Hereby, Google LLC declares that radio equipment type: GJ2CQ is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/googlewifi/legal.

Restrictions and requirements under Directive 2014/53/EU

The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK(NI), CH, IS, LI, NO, TR.

Frequency bands and power

European Union, United Kingdom

Data given here is the maximum radio-frequency power transmitted in the frequency band(s) in which the radio equipment operates.

Frequency	Power
Wi-Fi 2400–2483.5 MHz	Max 20 dBm
Wi-Fi 5150–5250 MHz	Max 23 dBm
Bluetooth: 2400–2483.5 MHz	Max 10 dBm

Radio frequency interference

Google is not responsible for any radio or television interference caused by unauthorised modification of these devices or accessories, or by the substitution or attachment of connecting cables and equipment other than that specified by Google. The correction of interference caused by such unauthorised modification, substitution or attachment is the responsibility of the user. Google and its authorised resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.

Waste Electrical and Electronic Equipment (WEEE) Directive

The WEEE symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources, protect human health and help the environment.

 

External power supply efficiency test summary for Commission Regulation (EU) 2019/1782

RoHS compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No. 1907/2006) is the EU chemical substances regulatory framework. Google complies with all requirements of the regulation and we are committed to providing our customers with information about the presence of REACH Substances of Very High Concern (SVHCs). For information, you can contact Google at [email protected].

Manufacturer info.

Manufacturer: Google LLC 1600 Amphitheatre Parkway Mountain View, CA, USA 94043

Importer info.

Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland

© Google LLC. G logo, Google, Android and Nest Wifi are trademarks of Google LLC.

Informações Regulatórias do Brasil

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.

Veja informações sobre a reciclagem do su dispositivo em g.co/HWRecyclingProgram