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Welcome to the help center for Search Ads 360, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the Search Ads 360 product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Customer support handbook

Create or request a Search Ads 360 billing report

You can create a custom report to track the billable media spend for any given time period.

Create a Search Ads 360 billing report

  1. Sign in to your Search Ads 360 experience.
  2. Click Reports from the navigation menu and then click Reports from the dropdown menu.
  3. Click Custom and select a report type. We suggested you go with “Table”.
  4. Click the pencil icon next to “Untitled report” on the left top corner of the page, to add a name to the report.
  5. Click Apply.
  6. Click the pencil icon next to “All accounts” to pick between Accounts or Account labels.
  7. Choose a date range from the date range selector and click Apply.
  8. Click the Filter icon to add filters.
  9. Select the filters below to refine by advertising platforms and campaign types to only include billable spend and click Apply:
    • Network (with search partners): Select “Google search”, “Search partners” and “Cross-network”.
    • Account type: Select “Microsoft”, “Google Ads”, “Yahoo! Japan” and “Baidu”.
    • Campaign type: Select “Search”, “Shopping”, and “Performance Max”.
  10. You can search and add the metrics and dimensions from the panel on the right side. Add the metrics mentioned below:
    • For Row:
      • Customer ID
      • Campaign type
    • For Column:
      • Cost
      • Clicks
      • Impr.
      • CTR
      • View-through conv.
  11. You can now view the custom report that is generated for billable media spend for each customer ID.
  12. You can also download the report by clicking the download icon . You can choose the format (for example, .csv, .pdf and so on) in which you want to download your report.

Note: Even with the filters added to the custom report, there are chances that the report may not reflect the billable events. For example:

  • This might happen if the account was linked in the middle of the month as the report shows details for the entire month, including the days when the account was not linked.
  • It is also possible that Search Ads 360 might start billing a certain type of campaign this month, but the report uses the same billable criteria from the previous months.

There could be other time-based changes and billable instances that are not dependent on “Campaign types” and “Network”, which might impact the accuracy of the report. Therefore, you might find data discrepancies between the report in your account and your monthly billing statement.

Request a Search Ads 360 billing report

If you run into difficulties with creating the report, you can request the billing report from the invoicing team. Responses typically take 48 hours.

To request a billing report for Search Ads 360, email [email protected]. In the email, provide the following information:

  • Billing customer number
  • Network/partner IDs
  • Advertiser ID (optional)
  • Campaign ID (optional)

If you need billing reports for other products, you can file separate requests or create your own reports. For instructions, go to:

Details in the requested billing report

  • Invoice number
  • Billed date
  • Due date
  • Operating unit
  • Customer number
  • Customer name
  • Contract ID
  • Contract name
  • Network ID
  • Network name
  • Advertiser ID
  • Advertiser name
  • Campaign ID
  • Campaign name
  • Billing invoice Code
  • Fee name
  • Unit of measure
  • Currency
  • Unit Price
  • Quantity
  • Invoice amount

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