Access your account
Q: I'm having trouble signing in. What should I do?
A: See this Help Center article for an overview of the sign-in process.
Q: Why do I get a page that says, "Oops, looks like that link is broken," when I click on a URL sent to me by a coworker?
A: Access to certain content, potentially including certain courses that may have been removed, may be restricted to specific account types. To gain access, sign in to Skillshop. Then, locate the desired content by using either the search bar or by navigating the catalog via the Browse button on the Skillshop homepage. If you still have issues accessing a course, contact us.
Q: I changed companies. Can I still access my achievements and certifications?
A: Certainly. A major advantage of Skillshop is that it offers the portability of your accomplishments and certifications, regardless of your geographic location or employer. These achievements are your intellectual property. In the event of a change in your employment status, you must update your profile settings with your new company's email address. To do this, select My Profile from the Skillshop home page, which will default to the Personal Info tab. Under the Additional Fields subhead, locate the field labeled Company Email to enter your updated company email address.
Assessments, achievements, and certifications
Q: Is there a limit to the number of times I can take an assessment?
A: There's no limit to the number of attempts you can make. But depending on the assessment, you'll need a score of 80% or greater to pass. Keep in mind: If you don't pass, you’ll need to wait 24 hours before you can take it again.
Q: How can I move or merge my completed courses, learning paths, achievements, and certifications from one Skillshop account to another?
A: Contact us and our team will follow up within 72 hours.
For Google Partners users
Q: How do I make sure my Google Ads certifications (Search, Display, Video, Shopping, and Apps) are credited to my agency for the Google Partners program?
A: To ensure your Google Ads certifications are credited to your agency, here's what you need to do:
- Go to the My Profile page of your Skillshop account.
To do this, go to Skillshop and log in. Make sure you log in with your personal Skillshop account or the account you’re using to earn Google Ads certifications.
- Select the three-bar main menu icon on the top-right corner of the page. Then, select the pencil icon next to your profile picture to edit your profile.
- Scroll down to Share my Skillshop account information.
- Select the Connect your Google Ads Account button.
- Read through the Data Sharing Agreement. Select Accept and Continue.
- Log in with or choose the email address you’re using to access your Google Ads manager account to ensure your Google Ads certifications are credited to your Google Ads account.
Q: Where can I find the user certification status for my company’s users in Skillshop?
A: Skillshop doesn't currently support this feature. We recommend that you directly contact your affiliated users to confirm their exam or certification status. We also recommend asking your users to link their training activities to your company by listing your full company name and corporate email address in their profile, and opting into sharing their training data with your company.
Have other questions related to Google Partners? Check out the Google Ads Help Center.
Other questions
Q: How much does Skillshop cost?
A: Skillshop is available at no cost.
Q: Can I download the course content?
A: All content on Skillshop is available only on the site.
Q: Who should I contact if I have a question about the Skillshop site or any of the training courses?
A: If you have questions or run into issues, just Contact us and our team will follow up within 72 hours.
Q: What devices and browsers support Skillshop?
A: Skillshop is currently supported by the following browsers:
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
- Safari
Skillshop is also supported by the following mobile devices:
- iOS 12.4 (or higher)
- Android 9.0 (or higher)
Q: How do I delete my account?
A: We’re sorry to see you go! To delete your account, select My Profile from your Skillshop home page, then select the Delete account link at the bottom of the page. You’ll then receive two prompts asking you to confirm if you’d like to delete your account. This action is permanent and can’t be reversed. Deleting your Skillshop account won’t automatically delete your Google account.
Q: Where do I update my time zone?
A: Skillshop defaults to Coordinated Universal Time (UTC). You can update your time zone within your Skillshop profile. To update, select My Profile from your Skillshop homepage, select Preferences from the menu on the left hand side of the screen, and select your time zone from the dropdown menu.
Share your certification online
1. While signed in to your Google account on Skillshop, select the three-line menu icon in the upper left hand corner to access the navigation menu. Then, select Activities.
2. Select the Certifications tab and you’ll get the list of certifications you’ve completed or passed, along with their expiration dates.
3. You’ll also be able to access a unique link per certification that you can use to access your certification or badge.
4. Clicking the hyperlink you will be able to view your Certification/Badge - This is a shareable link and will let anyone with access to the link to be able to view it and continue to share it.