Get help with Google Play

You can find and download apps and digital content in the Google Play Store . Learn how to set up a payment method to use with all apps.

• If you pay for Google products or services, a payments profile is automatically created for you the first time that you enter payment details during checkout. Learn how to update and manage your payments profile.
• If you try to buy something on Google Play, but your payment is declined or failed to process, learn how to fix payment issues on your account.

If you’re having trouble signing into your Google Play account, you can troubleshoot Google Play sign-in issues.

If you’re having trouble downloading apps from the Play Store, follow these steps to fix the issue.

• Check that your Wi-Fi is strong. Learn how to fix Internet connection problems on Android devices.
• Check the storage space on your device. Learn how to free up space on Android.
• Check for system updates on your device.

Google may give refunds for some Google Play purchases depending on the refund policies. Learn about refunds on Google Play.

You can review your Google Play order history at any time.

If there was an unauthorised charge on your account, you can report charges that you don't recognise.

To cancel or pause your Google Play subscription, you can learn how to change your subscription.

Google Play gift cards can be redeemed for credit in the form of Google Play balance. Fix problems when you redeem a gift card.

You can redeem Google Play Points for promotional codes if the following are met:

• You use an Android device.
• You're in the United States or Japan.

You can use promo codes to get discounts from Google Store. The terms and conditions differ based on each offer. To find current offers, go to the 'Use' tab of your Play Points account.

For more details on Google Play Points, go to Get started with Google Play Points.