Get help with Google Store device purchases and pre-orders

The pre-order process is the same as a regular order on the Google Store. Learn how to place an order on the Google Store.

• The Google Store places a temporary hold on your payment method for the full cost of the item. This hold is in a pending state when you place the order.
  • Tip: If you use a debit card, the authorisation hold may appear as a charge on your online statement.
• The pending amount is released after the confirmation of available funds is received.
  • Tip: If you notice that the original charge is reverted or removed from your payment account, it doesn’t mean that your order is cancelled.
  • Learn how to check Google Store order statuses.
  • For orders in Japan: Authorisation reversals can take up to 45–60 days to be processed. Please contact your bank for the average time taken for a hold to be removed.
• For longer pre-order periods, the initial pre-authorisation may have already expired and we need to re-authorise your payment account. The final charge is made after your device has been dispatched.
  • Tip: Please make sure that enough funds are available on your form of payment to avoid delivery delays.
• If your payment method is declined, you'll get an email with instructions to update your payment method. To avoid your order being canceled, learn how to update Google Store payment method.
  • Tip: We don’t have details on why payments are declined. Please contact your bank for more information.
  • To check if a payment update was successful, please wait 1–2 hours and sign in to Google payments centre. If you're still prompted with the 'Fix payment method' button, it wasn't successful. You may update the payment details again or try a different payment method.

The trade-in process is the same as when you buy a device that's already available on Google Store. Learn more about the trade-in process.

You can edit or cancel your pre-order up until your device is ready to be dispatched. Learn how to cancel or edit your order.

1. A credit check and approval happens during checkout based on your total basket value.
2. Select your monthly payments and continue to checkout.
   • If you apply for financing, you’ll be redirected to the financing institution’s website to complete the application. Application processing times may vary.
   • Once approved, complete your purchase with your new Google Store Financing account.
3. After you complete your order, you'll receive an email to complete setting up your financing account.
4. Monthly payments start after your device is dispatched.
   • Learn how to pay for your Google Store purchase over time.

To find if an item is available, go to the Google Store. If an item is out of stock, the product page displays an 'Out of stock' icon.

• For more information about where devices are available to purchase, go to the device availability page.

If an item is out of stock and can’t be bought, you have the option to join a waiting list. Join the waiting list to be notified when the item is available to buy again.

• Tip: Your spot on the waiting list doesn’t reserve or guarantee a device, nor the current price or promotion. You’ll only receive an email notification when an item is back in stock.

• If a waiting list isn’t available, check when the item is available by regularly going to the Google Store.

• Based on when the item is back in stock, it may not be eligible for any previous promotions.

You can’t order your item if it’s out of stock. For the latest item availability, sign up for the waiting list if available or regularly go to the Google Store.