You can learn more about your Google Store authorization holds, possible extra fees, and Pixel Pass charges.
When you place an order or get an advanced replacement, Google Store contacts your bank or card provider to validate your payment method. The bank or card provider temporarily holds the funds until the transaction processes or the authorization expires.
- The authorization hold is removed after a package ships from Google or is canceled:
- If you get an advanced replacement package, the authorization hold is removed after Google gets your original device.
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- Payment authorizations typically stay on a user's account for 1–21 business days, based on the card provider's policies.
- For more information about authorization holds, contact your bank or card provider.
When you place an order, an authorization hold can appear on your account as a temporary Google Store transaction.
- If the authorization hold is successful:
- The package ships and the authorization hold is removed.
- If the authorization hold is unsuccessful:
- You get an email that asks you to update your payment method details within 7 days.
- If you don’t update your payment method within 7 days, your order is canceled and the authorization hold is removed.
In some cases, you may get 2 authorization holds for the same package because of the shipment process:
- If an authorization hold expires before the package ships from the warehouse, a second authorization hold may be applied.
- This hold happens when the ship date is 7 days or more from the order date.
