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Learn about trade-in condition requirements

Your device’s condition can change the trade-in value. 

 

Trade-in value may decrease if:  

  • The device doesn’t turn on or off.
  • There’s a problem with the charging port.
  • The device screen or body:
    • Is unresponsive, cracked, damaged, or bruised. 
    • Has missing pixels.  
    • LCD is dark or burnt out.
  • The device has a damaged or swollen battery. 
  • A factory reset hasn’t been performed and the activation lock is still on.
  • The model received is different from the one selected.
  • The device is shipped more than 30 days after the new device was delivered.
  • The device is reported lost or stolen.

Important: Do not send in devices with damaged or swollen batteries. These devices can’t be returned for credit.

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