If you're asked to complete an online phone verification with OCRLabs after you've completed your purchase, we'll send you an email with a link to complete your digital identity verification. You can access this directly from the email or you can:
- Go to your Order history page.
- Select View trade-in details.
- Select Submit ID.
Complete your online identity verification
To complete online identity verification:
- Use your phone to access the link.
- Take a selfie. The selfie should be an unobstructed view of your face with no mask, face covering, sunglasses or hats.
- Upload a photo of your government-issued ID card. Acceptable ID types include:
- Acceptable in Japan only:
- Driving licence
- My Number card
- Residence card
- Special Permanent Resident certificate
- Acceptable in Australia only:
- Driving licence
- Passport
- Proof of Age Card
- Acceptable in Japan only:
Once you complete the online process, you’ll receive an email confirmation of the identity verification results. If your ID was verified successfully, the trade-in kit will be dispatched to you.
Important:
- The trade-in kit will be sent to the delivery address on your order, even if it’s different from the name and address on your ID.
- Identity verification is operated by OCRLabs on behalf of PCS Wireless.
Unable to complete the online phone verification
You can send an email to our trade-in partner, PCS Wireless.
- Australia trade-ins
- Front and back images of one government-issued ID.
- Japan trade-ins
- Front and back images of two government-issued IDs.
To send photos of your IDs to PCS Wireless:
- Send the email to: [Enter your Trade-in ID]@pcs-verify.com.
- Use 'Trade-in identity verification for [Enter your trade-in ID]' as your subject line.
- For example, if your trade-in ID is 123456789321:
- The email address should be: '[email protected]'.
- The subject line should be: 'Trade-in identity verification for 123456789321'.
- For example, if your trade-in ID is 123456789321:
Tips:
- You can find your trade-in ID in your trade-in confirmation email or on your 'Trade-in details' page. The format is a 12-digit number.
- The email to PCS Wireless can be in Japanese or English.