Important: It may take up to 14 working days for any credits to show up on your credit card.
-
If the post-inspection value of your trade-in device is the same as the estimated value:
-
You'll get a credit to the form of payment that you used to buy your new device.
-
If the value of your trade-in credit is more than the cost of your new Pixel device excluding taxes, you'll get the excess amount as Google Store credit.
-
-
If the post-inspection value of your trade-in device is less than the estimated trade-in value:
-
If you ticked Accept the new value if it changes after inspection during the purchase process, you’ll receive credit for the new value. The credit will be applied to your payment method.
-
If you unticked Accept the new value if it changes after inspection during the purchase process, we’ll send your device back to you and you won’t receive any credit.
-
- If the purchased device is returned:
- The post-inspection value of the trade-in is issued in the form of Store credit.