About price guarantee on Google Flights

When you select a price-guaranteed booking option on Google Flights, the price guarantee pays you the difference between the flight price at that time and the lowest ticket price for that exact itinerary as seen on Google Flights between then and departure. To get a payout, the price difference must be greater than US$5. You can receive up to USS$500 in total per Google Account across all eligible itineraries in a given calendar year. You can have up to three confirmed price-guaranteed bookings at any one time. If eligible, you'll receive money back after the first flight in the booked itinerary has taken off.

Important:

• To find guaranteed flights, your country or region must be set to the US and your currency must be USD.
• Price guarantee only applies to one-way and round-trip flights that depart from the United States.
• You must be signed in to your Google Account.

Price guarantee is only available for flights for which we're confident that the price won't drop. These flights have a colourful price badge when you pick your departing and returning flights. Price guarantee only impacts you if the price of your flight drops after you've selected a guaranteed booking option on Google Flights and before the first flight in your itinerary has departed.

1. Beneath 'Departing flights', select a badged flight.
   • For price guarantee to apply, all flights in your itinerary must have a price guarantee badge.
2. Under 'Booking options', to select a price-guaranteed booking option, click Continue.
   • Price-guaranteed booking options have a price guarantee badge.
   • We guarantee that the price that you find next to the price guarantee badge won't get any lower before departure.
3. On the airline or travel agency website, book the exact itinerary guaranteed on Google Flights. For price guarantee to apply, all components of the booked itinerary must match, including the airline, flight number, dates, number of passengers, fare, cabin class and cancellation policy.
4. After you've selected the price-guaranteed booking option on Google Flights, Google watches the price every day until take-off.
   • To let you know if the price has dropped or not, you'll receive an email after take-off.
5. If there's a price drop, to get the difference paid to you in Google Pay, you'll be asked to confirm that you booked the flight:
   1. In your email, click Yes, I booked this flight.
   2. Follow the instructions:
      1. Enter your confirmation number and surname.
      2. Tick the box to accept the Terms of Service.
   3. Click Confirm.
   Alternatively, go to the Price guarantee page:
   1. Find your guaranteed itinerary.
   2. Click Yes, I booked this
   3. Follow the instructions:
      1. Enter your confirmation number and surname.
      2. Tick the box to accept the Terms of Service.
      3. Click Confirm.

On the Price guarantee page, you can find your guaranteed flights. Under Travel settings, you can update your email preferences.

After you've selected a price-guaranteed booking option on Google Flights, the price guarantee comes into effect.

No. The price guarantee is at no cost.

After you've selected a guaranteed booking option, we monitor the price until the first flight in your itinerary departs. You'll then receive an email to let you know if the price dropped or not. You may also receive an email update between selecting the guaranteed booking option and departure. If the price dropped, you must confirm that you booked the flight no later than 30 days after the departure of the first flight in your itinerary so that we can pay you the difference in Google Pay. If the price didn't go down, you can rest assured that you got the best price with Google Flights.

If you've selected a price-guaranteed booking option, you can manage your flight on the Price guarantee page.

If the price drops for a guarantee-eligible flight that you selected, you'll receive an email from Google Flights. To confirm the guarantee, in your email, click Yes, I booked this flight and follow the instructions:

1. Enter your confirmation number and surname and tick the box to accept the Terms of Service.
   • The confirmation number is the alphanumeric code in the booking confirmation email that you received after purchasing your flight on the airline or travel agency website (example: SFTORB).
2. Tick the box to accept the Terms of Service.
3. Click Confirm.

Alternatively, to manage your guarantee, go to the Price guarantee page. To confirm the guarantee, click Yes, I booked this and follow the instructions.

You can have up to three confirmed guaranteed bookings at any one time.

Important:

• You must be over 18 years old.
• You must be signed in on Google Wallet with the same Google Account that you used to search for your flight on Google Flights. You must have or create a Google Pay account (Money in Google Pay or Google Pay balance) with a US payments profile. If you have multiple payments profiles, make sure that a US profile is pinned when you create a Google Pay account. Learn how to manage your individual payments profile.
• When you become a Google Pay user, you're subject to the Google Pay Terms of Service.

If the price drops, we'll notify you after take-off and pay you the difference in Google Pay. If you haven't confirmed that you booked the flight, we'll ask you to do so. Once you've confirmed, we'll pay you the difference in Google Pay. It usually takes up to 48 hours for the money to be deposited into your account.

If you don't have a Google Pay account (Money in Google Pay or Google Pay balance), you must create one so that we can pay you back the difference:

• If the price drops and you had confirmed your booking before the departure of your first flight:
  • To claim the difference:
    1. In the email or on the Price guarantee page, click Get your $X.
    2. Create a Google Pay account within 45 days of the departure of the first flight in your itinerary.
    3. Within 48 hours, we'll deposit the difference into your Google Pay balance or Money in Google Pay on Google Wallet.
• If the price dropped and you hadn't confirmed your booking before the departure of your first flight:
  1. Confirm that you booked the flight no later than 30 days after the departure of the first flight in your itinerary.
  2. Once you've confirmed, to claim the difference:
     1. On the Price guarantee page, click Get your $X.
     2. Create a Google Pay account within 45 days of confirming your booking.
     3. Within 48 hours, we'll deposit the difference into your Google Pay balance or Money in Google Pay on Google Wallet.

You can transfer the money to your bank account once it's in your Google Pay balance or Money in Google Pay:

1. Go to Google Wallet.
2. Click Payment methods Money in Google Pay or Google Pay balance Transfer out.
3. Enter the amount that you want to transfer out.
4. Select the bank account to which you want to transfer the money.
   • If you don't already have a bank account saved, follow the steps to add an account.
5. Click Transfer out.

Important: You're limited to a maximum transfer of US$1,000 within any 7-day period. Learn more about the Google Pay limits.

If you have issues when you use the Google Wallet website, go to the Google Pay Help Centre.

Manage your guarantees on the Price guarantee page. When you click No, I didn't book, we won't send any more email notifications for that specific itinerary.

You can also turn off email notifications in Travel settings. However, if you confirm a guaranteed itinerary, even if you opt out of email notifications, you'll receive a final email to let you know if the price dropped or not.

You can also turn off Google's price guarantee feature in Travel settings. When you turn this feature off, you'll remove all your existing price-guaranteed flights and we won't show price guarantee badges in Google Flights. You won't be paid for any pending guarantees, even if you've already confirmed them.

You still get the difference between the price when you selected the guaranteed booking option on Google Flights and the lowest price available before take-off.

If you change your trip or cancel any part of it, you won't get the difference back.

You can find programme details in the Google price guarantee additional Terms of Service. These terms apply to any flight with a price guarantee.

If you have issues or questions, contact us about your flight.