Transport Features Contact

Use this form to submit support issues, requests or complaints for Google transport features (please submit a separate form for each inquiry). Required fields are necessary so that the support team is able to troubleshoot the issue/respond to your request as quickly as possible. After submitting the form, you will receive an auto-response from Google with a tracking number.

Applicable only to users in the EU or the UK:

If you are a business user based in the EU or the UK, you may apply to resolve a dispute under your agreement with Google with mediation. Find more details about the mediators we're willing to engage with and instructions about how to request mediation here. Except as required by applicable law, mediation is voluntary and neither you nor Google are obliged to settle disputes through mediation.

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If you are submitting this issue on behalf of a partner, please include the partner's contact information below.
Please enter a one-line summary of your request/issue/question
Type of Request: *
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To begin the process to be listed on Google, please submit your request via this form instead.

Note: Please do not submit this form. 

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For routing or timetable issues (GTFS), please contact the support team here.
Square logo, preferably your favicon in vector image format (SVG). Provide two files if you use a different one for a dark background.
Please ensure link contains full trip details, including origin, destination, travel date, etc.
Note: For GTFS routing issues or timetable issues, please contact the support team here.
Type of complaint *
https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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