Tap to pay with your phone

You can use your phone to pay for goods or services with Google Wallet.

Where you can use Google Wallet

You can pay with Google Wallet wherever you find the contactless or Google Pay symbols. They’re located on the payment terminal screen or cash register at checkout.

You can buy items with your phone or pay for transit on trains and buses on contactless terminals with either of these logos:


Google Pay symbol	Contactless symbol

Set up tap to pay

Open the Google Wallet app .
At the top right, tap your Profile picture or Account Payment setup.
To make contactless payments, make sure to meet these requirements:
- Turn NFC on your phone.
- Set Google Pay as your default payment app.
- Add a contactless payment method.
  1. Check the message above your card. If there's no message, your card is ready to tap and pay. Some common messages include:
  2. Card not set up : To make contactless payments, above your card, tap Finish setup. Follow the on-screen instructions and verify your payment method.
  3. Turn on NFC to pay with Wallet : Your phone either doesn’t support NFC or has it turned off. To make contactless payments, you must turn on the NFC.
  4. Card suspended : There’s an issue with your card. To fix it, contact your bank.
- Set up a screen lock.
- Your phone must meet the security requirements.

If all these requirements are met, your phone is ready to make contactless payments.

Pay in a store

Step 1: Wake up & unlock your phone

Important: For users with a Pixel 7 or Pixel 7 Pro, Face Unlock is currently not supported for tap to pay transactions. Consider adding an instruction to open the Wallet app first before the payment.

Tips:

You don't need to open the Google Wallet app.
For users with a Pixel 7 or Pixel 7 Pro, Face Unlock is currently not supported for tap to pay transactions.
To use tap to pay on Pixel Fold or another foldable device, fold your device.

Step 2: Hold the back of your phone to the payment reader

Important: You need to verify the transaction with one of the supported Android screen lock methods.

Step 3: If the payment is successful, a blue check mark will appear on the screen.

The blue checkmark didn’t appear on your screen

Try to hold your phone in a different way. Your NFC antenna could be near the top or bottom of your device.
Hold your phone closer to the payment reader.
Hold your phone to the payment reader for a few extra seconds.

The cashier says that your payment was declined

Double-check if the store accepts mobile payments.
Contact your bank. There may be an issue with your card and your bank may have declined the transaction. If the transaction is declined, you aren’t charged.

Return something you bought in a store

Bring your receipt and item to the store.
If asked to swipe your card, hold the back of your phone to the contactless payment terminal.

For some returns, you might have to provide the last 4 digits of your virtual account number:

Open the Google Wallet app .
At the top, tap the card you used for the purchase. To find it, you may need to swipe from right to left.
Tap Details Virtual account number.

The retailer should tell you when to expect your refund.

Find VCN number.

Related resources

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