Issues while downloading a Beta / RC version | ANDROID

Why didn't I receive the latest version?

Are you a member of the Waze Beta community?

How to check:

Can you access Waze Discuss for Beta?

No - please review this article and sign up!
Yes - you're a member of the Waze Beta community. Please proceed to checking other reasons:

Did you opt-in to Waze Beta on PlayStore?

How to check:

Access PlayStore through this link - Does it say you're a "beta tester for this app"?

No - Opt in through that same page.
Yes - you're already opted in. Please proceed to checking other reasons:

It may take a little while longer

Please note the new version might not yet be available.

Sometimes, a few days go by from the time we announce the new version on Waze Discuss, and the time it's actually available for download.

Enable Automatic Updates on PlayStore to make sure you get the new version once it's released. You can also check Google Play > My apps & games > Beta in the next 24 hours to make sure you got the update.

Are you a part of a special testing group, like Pre-Beta groups?

Please note members of special testing groups get builds on other times than the rest of the Waze Beta community.

How do I know if I'm a part of a special testing group?

Did you sign up for a special testing group, and get an email confirming your participation? Then you're in!
Check the number of your installed version (Not sure how? Read this article):
- Special builds use this naming format - 4.xx.4.xxx, for example - 4.70.4.900.
  - Also good to know:
    - Beta - 4.xx.90.xxx
    - RC - 4.xx.0.x

I left a special testing group but I'm still not seeing standard Beta versions

Please note that the move from the special testing groups back to the general Beta group takes up to 7 working days. Has it been 7 working days and you're still unable to download the general beta?

Clear cache for your Play Store app (Not sure how? Read this)
If the issue persists, please contact us through this form.

How do I opt-out from a special testing group?

To opt-out from a special testing group and move back to the regular beta, please fill out this form. We hate to see you go!

Please note Android and iOS versions aren't always released at the same time. Please go over the latest Release information in Waze Discuss to check if a new version was released for your operating system.

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