If you’ve synced your watch and phone before, you might need to complete extra steps to set them up again.
First, make sure your phone and watch are:
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It takes too long to set up my watch
You might need to wait several minutes for your watch and phone to share info.
If you still find 'Getting watch details' or 'Finishing…' on your phone after 20 minutes, try the steps below.
Make sure that your phone and app are up to date
Check for Android updates
Learn how to update your Android version.
Check for Wear OS app or your watch’s companion app updates
Learn how to update the Wear OS or companion app.
Try to set up your watch and phone again
After you update your phone or app, try to connect your devices again.
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On your phone, open the Wear OS app
or the companion app for your device.
Tip: If you use the companion app for your device, follow the companion app instructions.
- At the top, tap the Down arrow
Add a new watch.
- To finish, follow the on-screen instructions.
or the companion app for your device.
Add a new watch.Check your phone's Bluetooth connection
- On your Android phone, open the Settings app.
- Tap Connected devices. Then, if you see Connection preferences, tap it.
- Tap Bluetooth.
- Check that Bluetooth is turned on.
Remove the watch from Bluetooth memory
- On your Android phone, open the Settings app.
- Tap Connected devices
Previously connected devices.
- Tap the name of the watch that you want to remove.
- Tap Settings
Previously connected devices.
Set up your watch and phone again
-
On your phone, open the Wear OS app
Tip: If you use the companion app for your device, follow the companion app instructions.
- At the top, tap the Down arrow
- To finish, follow the on-screen instructions.
Turn your devices off and on again
- On your watch, press and hold the Power button for 15 seconds or until the watch shuts down.
- Restart your Android phone.
Set up your watch and phone again
-
On your phone, open the Wear OS app
Tip: If you use the companion app for your device, follow the companion app instructions.
- At the top, tap the Down arrow
- To finish, follow the on-screen instructions.
Reset your watch
Important: When you reset your watch to factory settings, all apps, settings and data on your watch are erased.
Disconnect your watch from the Wear OS app
-
On your phone, open the Wear OS app
Tip: If you use the companion app for your device, follow the companion app instructions.
- At the bottom, tap Advanced settings
- To confirm, tap Forget watch.
Remove the watch from Bluetooth memory
- On your Android phone, open the Settings app.
- Tap Connected devices
- If you find your watch on the list, tap it.
- If it's not there, it's already disconnected. Skip the next step.
- Tap Settings
Reset your watch to factory settings
-
If the screen is dim, tap it to wake up the watch.
- From the top of the screen, swipe down and tap Settings
- On some watches, you need to swipe left for this option.
- Scroll and tap Disconnect and reset
.
- If you don't find this option, tap Unpair with phone.
- To confirm, tap Done
.
.
.Set up your watch and phone again
-
On your phone, open the Wear OS app
Tip: If you use the companion app for your device, follow the companion app instructions.
- At the top, tap the Down arrow
- To finish, follow the on-screen instructions.
