Your watch won't stay connected

1. On your iPhone, open the Wear OS app  or the companion app for your device.
2. Return to your home screen. Use your phone as usual. For best results, do not close the app.

1. On your iPhone, open the Settings app.
2. Tap Bluetooth.
3. Check that Bluetooth is turned on.

1. If your screen is dim, tap it to wake up the watch.
2. Swipe down from the top of the screen.
3. Tap Settings .
   • On some watches, you need to swipe left to see this option.
4. Tap Connectivity.
   • If you don't see this option, skip this step.
5. Scroll down until you find Aeroplane mode.
6. Check that Aeroplane mode is turned off.

Check for iPhone updates

1. On your iPhone, open the settings app.
2. Tap General  Software update.
3. If there's an update available, tap to install.

Check for Wear OS app updates

1. On your iPhone, open the App Store app.
2. At the bottom right, tap Updates.
3. If the Wear OS app needs to be updated, you'll find it under 'Pending Updates'.
   • If it's there, tap Update.
   • If it's not there, it's already updated.

Check for updates on your watch

Learn how to update your Wear OS watch.

1. If your screen is dim, tap it to wake up the watch.
2. Swipe down from the top of the screen.
3. Tap Settings .
   • On some watches, you need to swipe left to see this option.
4. Tap System.
5. Scroll down and tap Restart Done .
6. Restart your iPhone.

If the steps above didn’t work, try the steps below.

Note: When you reset your watch to factory settings, all apps, settings and data on your watch are erased.

Disconnect & reset your watch

1. If your screen is dim, tap it to wake up the watch.
2. From the top of the screen, swipe down.
3. Tap Settings .
   • On some watches, you need to swipe left to see this option.
4. Tap System.
5. Scroll down and tap Disconnect and reset .
   • If you don't see this option, tap Unpair with phone .
6. To confirm, tap Done .

Remove your watch from Bluetooth memory

1. On your iPhone, open the Settings app.
2. Tap Bluetooth.
3. Next to the device that you want to forget, tap Information   Forget this device Forget device.

Set up your watch and phone again

1. On your iPhone, open the Wear OS app  or the companion app for your device.
2. At the top left, tap Menu   Set up a new watch.
3. Follow the instructions to finish setting up your watch.