If you're having problems with exporting or uploading your YouTube Create video, try these troubleshooting steps to solve the issue.
Export and loading issues
YouTube Create video export is unsuccessful
Devices have different abilities to handle complex projects. You may experience export issues because your device is at maximum capacity of what it can handle.
Try to remove:
- Video layers, particularly ones that are overlapping (for example, anywhere in a project where you're stacking lots of layers on top of each other)
- Stickers
- Effects
- Transitions
Reduce export quality:
- If you're exporting at 1080p, try 720p
Failed exports are a known issue, and will be improved over time.
To submit feedback and screenshots:
- In the top right-hand corner of the YouTube Create app, tap your profile picture .
- Tap Send feedback.
Issues with music or stickers not loading
Publishing issues
Can't upload a video to YouTube from YouTube Create
First, check that you have a strong network signal.
Verify that you have the YouTube app downloaded. The YouTube app must be downloaded on the same Android 'profile' as YouTube Create. Otherwise, you can't complete the publishing process.
Make sure that you're logged in with the same account across YouTube Create and the YouTube app.Want to publish YouTube Create video on a different channel
A YouTube Create video will automatically be associated with the same channel that you're signed in to on the YouTube Create app. Once you start the process of publishing, you can't switch channels.
To fix:
- Open the YouTube app .
- Tap Create Upload a video.
- Choose your YouTube Create video that was saved to your device.
OR
- Sign in to your desired account that's associated with your channel. Create your project there (projects in YouTube Create are associated with your account).
App deletion issues
Losing videos due to app deletion
Before deleting the YouTube Create app or switching to a new device, you must export any videos to your device's photo gallery.
If you delete the app from your phone or get a new phone, any existing projects will be lost.