Fix location & playback area problems

This article includes steps to fix some common problems related to Location Sharing and playback area.

How to Turn on Location Sharing to Watch Primetime Channels on your TV

Troubleshoot Location Sharing for casting to your TV

Here are some tips to help you cast from your mobile device to the YouTube app on your TV:

• Make sure you’re signed in to the same account on both your mobile device and the YouTube app on your TV.
• Double check that you’ve turned on Location Sharing for both your mobile browser and your YouTube app following these step-by-step instructions.

Once you’ve confirmed your account and location settings, follow these step:

1. Open the program on your mobile device and cast  the program to your TV.
2. Follow the prompts on the YouTube app on your TV.
3. Open youtube.com/locate on a mobile web browser using the same account you signed in to the YouTube app.
4. Your TV should automatically start playing once location is successfully provided from your mobile device.

If you have any trouble verifying your location when casting, try the following:

• Recasting and walking through the steps above.
• Clearing cache and cookies for your browser (for youtube.com) and casting again.

Troubleshoot error messages like “Area update unavailable”

If you’re seeing the error message “Turn on browser location permissions” or “Area update unavailable”, try these steps:

1. Confirm that Location Sharing is turned on for your mobile device and mobile browser following these step-by-step instructions.
2. Ensure you are using a mobile device and not a computer to follow the steps at youtube.com/locate.
3. Quit and reopen the YouTube app on your TV and try again.
4. Confirm that your mobile and TV devices are up to date by checking the version in your settings.
5. Clear the cache and cookies on your mobile device and try again.