Contact YouTube Support for paid products

If you purchased a membership or other digital goods on YouTube, you can contact support for help. To get in touch with YouTube Support, make sure that you're signed in to the account you used to make a purchase.

Get support

To contact support or request a refund, select your preferred language from the table below. We recommend following these troubleshooting steps to self-diagnose and fix your issue.

Language Support Channels Hours of Operation
Arabic Email 5 AM to 2 PM GMT, Mon - Fri
German Phone, Chat, Email 9 AM to 11 PM GMT, 7 days a week
English Phone, Chat, Email 24 hours a day, 7 days a week
Spanish (Spain) Phone, Chat, Email 11 AM to 3 AM GMT, 7 days a week
Spanish (LATAM) Phone, Chat, Email 11 AM to 3 AM GMT, 7 days a week
French (Canada) Phone, Chat, Email 2 PM to 10 PM GMT, Mon-Fri
French (France) Phone, Chat, Email 9 AM to 5 PM GMT, 7 days a week
Indonesian Email 8 AM to 5 PM WIB, Mon - Fri
Italian Chat & Email 9 AM to 6 PM GMT, Mon - Fri
Japanese Phone, Chat, Email 9 AM to 6 PM JT, Mon - Fri
Korean Phone, Chat, Email 9 AM to 8 PM KST, 7 days a week
Portuguese (Portugal) Phone, Chat, Email 11 AM to 2 AM GMT, 7 days a week
Portuguese (Brazil) Phone, Chat, Email 8 AM to 11 PM BRT, 7 days a week
Russian Chat & Email 11 AM to 8 PM GMT, Mon - Fri
Swedish Phone, Chat, Email 9 AM to 5 PM GMT, 7 days a week
Thai Email 8 AM to 5 PM ICT
Turkish (Turkey) Email & Phone 7 AM to 4 PM GMT, Mon-Fri
Note: If you receive YouTube Premium through a subscription to Pixel Pass, learn more about how to manage your account here.

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