Troubleshoot issues paying through your mobile provider (direct operator billing)

If you're having trouble with a purchase billed through your mobile phone operator, try these troubleshooting tips.

Tips for first-time direct operator billing customers

If you're having trouble making a purchase using operator billing, we recommend that you:

Ensure that you're connected to your operator network.
Make sure that you're using the YouTube Music app, not a mobile browser or a computer.
Try turning your device off, wait for a few seconds and then turn it back on. After turning on your device, re-attempt your purchase.

Additional troubleshooting tips

If you're still experiencing problems:

Make sure you're using a personal account. Some companies may block operator billing on corporate accounts.
Confirm that you're not using a rooted device.
If you use a dual SIM device, make sure that you put the right SIM card in slot 1 and leave slot 2 empty.

Check your operator settings

If none of the tips above fixed your issue, there are some operator settings that you can check:

You haven't hit monthly spending caps or individual purchase prices set by your operator. When these limits are reached, the billing option will disappear.
You have sufficient balance for the purchase amount, if you're using a pre-paid plan.
Your device and service plan allow premium content purchases.
Your device can use mobile phone billing.

If you've tried these steps and are still having problems, please contact your mobile phone service provider for more help.

Tips for existing memberships billed through a mobile phone operator

If you're experiencing payment issues using direct operator billing to pay for a YouTube Music membership, contact your operator to find out the reason for the decline. There could be an issue with your account, such as exceeding a spending limit.

If there is no issue with your operator account, try removing it as a payment method and re-adding:

Go to your Payment methods page on Google Pay and remove your operator billing payment method.

Note: You will be unable to remove operator billing from your account if you're using this payment method for other active memberships.
Go to the YouTube app and tap on your profile picture .
Tap Settings .
Tap Purchases and memberships and complete the signup process again.

If you have problems re-adding operator billing, try the troubleshooting tips for first-time users above.

If these don't help, please contact your mobile phone service provider for more help.

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