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As a Google Workspace or Cloud Identity administrator, you can manage users' Android devices that your organization manages. If you use advanced device management, users need to install the Android Device Policy app so you can enforce security policies on the device.
Help for users
Users can troubleshoot some issues with their managed Android devices:
- About Android Device Policy
- Manage a work profile
- I can't change certain device settings
- Remotely manage a device
- Resolve a conflicting account
Fix common Android device management issues
| Issue | Fix |
|---|---|
| Device is blocked | Unblock the device |
| Device is pending approval | Approve the device |
| Device doesn't sync |
First, make sure that Android Sync is turned on for the device:
Next, make sure that third-party Android mobile management is turned off:
|
| Wipe the account or device remotely | Remove corporate data from a mobile device |
Get device management details
See what Android version is on a user's device
If you have access to the device, go to SettingsAbout phone
Software information.
If you don't have access to the device, get this information in the Admin console:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
Go to Menu
Devices
Overview.
-
Click Mobile devices.
-
Search for the user's device. For example, enter their email address in the search field.
-
If the operating system isn't visible in the devices list, click the device to open the device details and locate the operating system.
See if a user has a work profile set up
If you have access to the device, go to SettingsAccounts. Managed accounts are listed under Work.
If you don't have access to the device, get this information in the Admin console:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
Go to Menu
-
Click Mobile devices.
-
Search for the user's device. For example, enter their email address in the search field.
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Click the device then Device security. If the value for Privilege is Profile owner, then the user has a work profile set up. Learn more
How do I switch Android devices from Google Apps Device Policy app to Android Device Policy?
The transition process depends on how the device is set up:
Note: If the device doesn't support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.
Personal device with a work profile
Your organization's management privilege is Profile owner
On the device, the user removes their work profile and then adds their work account again. They're prompted to set up Android Device Policy.
Personal device without a work profile
Your organization's management privilege is Device admin
On the device, the user takes the following steps:
- Open the Google Apps Device Policy app.
- Tap Unregister.
The work account is removed from the device.
- Open the Settings app and tap Accounts.
- Add the work account again and set up Android Device Policy.
A work profile is required for Android Device Policy.
Company-owned device or a personal device the user sets as work-only
Your organization's management privilege is Device owner
To trigger the switch, an admin or, if allowed, the user, must reset the device. The user can then add the work account again and set up Android Device Policy.
To reset the device from the Admin console:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
Go to Menu
- Click Mobile devices.
- Point to the device and click More
If you have allowed users to reset their devices, they can do so by following the steps in reset your Android device.
