BugSnag cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

Use SAML to set up SSO for BugSnag

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You must be signed in as a super administrator for this task.

Before you begin

To configure SSO, you need your organization's unique ID. BugSnag provided the ID when you registered your account. For example, in https://app.bugsnag.com/yorg-1/sandbox, yorg-1 is your unique ID.

If you don't have your unique ID, contact BugSnag to request it.

Step 1: Set up Google as a SAML identity provider

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu AppsWeb and mobile apps.
Click Add appSearch for apps.
For Enter app name, enter BugSnag.
In the search results, point to BugSnag and click Select.
In the Google Identity Provider details window, download the identity provider metadata..
Click Continue.
On the Service provider details page, for ACS URL, replace {uniqueid-provided-by-sp} with your organization's unique ID that was provided by BugSnag.
Click Continue.

In the Attribute Mapping window, click Select field and map the following Google directory attributes to their corresponding BugSnag attributes. The User.FirstName and User.LastName attributes are required.

Google directory attribute	BugSnag attribute
Basic Information > First Name	User.FirstName
Basic Information > Last Name	User.LastName

(Optional) To add additional mappings, click Add Mapping and select the fields that you need to map.
(Optional) To enter group names that are relevant for this app:
1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
2. Add additional groups as needed (maximum of 75 groups).
3. For App attribute, enter the corresponding groups attribute name of the service provider.
Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.
Click Finish.

Step 2: Host the Google identity provider metadata to a public file server

On a publicly accessible file server, host the identity provider metadata file that you downloaded in Step 1. The file must be served directly, not via any redirects. The file also needs to be permanently available at a specific URL. BugSnag requests this file each time a user signs in.

Step 3: Set up BugSnag as a SAML 2.0 service provider

Open an Incognito browser window, go to the BugSnag sign-in page, and sign in with your BugSnag administrator account
Click your user-profile icon and select Settings.
Click OrganizationAuthenticationSingle Sign-on.
For Login URL from your SSO provider, enter the URL of the file server where you hosted the identity provider metadata in Step 2.
Click Enable SSO.

Step 4: Turn on app for users

Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu AppsWeb and mobile apps.
Click BugSnag.
Click User access.
To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.
(Optional) To turn a service on or off for an organizational unit:
1. At the left, select the organizational unit.
2. To change the Service status, select On or Off.
3. Choose one:
  - If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
  - If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
    Note: Learn more about organizational structure.
(Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
Ensure that your BugSnag user account email domains match the primary domain of your organization’s managed Google Account.

Step 5: Verify SSO is working

BugSnag supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

Sign in to your Google Admin console.
Sign in using an account with super administrator privileges (does not end in @gmail.com).
In the Admin console, go to Menu AppsWeb and mobile apps.
Click BugSnag.
In the BugSnag section, click Test SAML Login.
The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

Close all browser windows.
Go to the the BugSnag sign-in page and sign in with your BugSnag administrator account.
Click Sign in with your identity provider.
Enter your organization’s unique ID and click Sign in using your identity provider.
You should be redirected to the Google sign-in page.
Select your account and enter your password.

After your credentials are authenticated, the app should open.

_{Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.}

BugSnag cloud app

Use SAML to set up SSO for BugSnag

Verify identity provider-initiated SSO

Verify service provider-initiated SSO

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