KnowBe4 cloud app

Locate the KnowBe4 account ID for your organization. If you can't find the ID, contact KnowBe4 support and ask them to provide it. You need the account ID to complete the following steps. 

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. For Enter app name, enter KnowBe4.
5. In the search results, point to KnowBe4 Web (SAML) and click Select.
6. In the Google Identity Provider details window, for Option 2: Copy the SSO URL, entity ID, and certificate:
   1. Next to SSO URL, click Copy and save the URL.
   2. Next to Certificate, click Download and save the certificate.
      You need these details to complete the setup in KnowBe4.
7. Click Continue.
8. Leave the Admin console open. You'll continue with the configuration in the Admin console after the setup steps in the app.

1. Contact KnowBe4 support and ask them to enable SAML on your account.
2. Give KnowBe4 the SSO URL and certificate that you downloaded in Step 1.
3. Wait for KnowBe4 to enable SAML on your account before continuing to the next step.

1. Return to the Admin console browser tab.
2. On the Service provider details page, edit the ACS URL by replacing {your-account-id} with the account ID provided by KnowBe4.
3. Click Continue.
4. In the Attribute Mapping window, click Select field and map the following Google directory attribute to its corresponding KnowBe4 attribute. The First Name attribute is required.

   Google directory attribute	KnowBe4 attribute
   Basic Information > First Name	name_id

5. (Optional) To add additional mappings, click Add Mapping and select the fields that you need to map.
6. (Optional) To enter group names that are relevant for this app:

   1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
   2. Add additional groups as needed (maximum of 75 groups).
   3. For App attribute, enter the corresponding groups attribute name of the service provider.

   Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

7. Click Finish.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click KnowBe4.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your KnowBe4 user account email domains match the primary domain of your organization’s managed Google Account.

KnowBe4 supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click KnowBe4.
4. In the KnowBe4 section, click Test SAML Login.

   The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

1. Close all browser windows.
2. In an Incognito browser window, go to https://training.knowbe4.com/auth/saml/{your-account-id}, and replace {your-account-id} with your KnowBe4 account ID.
   You should be redirected to the Google sign-in page.
3. Select your account and enter your password.

After your credentials are authenticated, the app should open.