KnowBe4 cloud application

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter KnowBe4 in the search field.
5. In the search results, hover over the KnowBe4 SAML app and click Select.
6. On the Google Identity Provider details page:
   • Copy and save the SSO URL.
   • Download the Certificate.
7. Click Continue.
8. On the Service provider details page, edit the ACS URL and Start URL, replacing {your-account-id} with the account ID provided by KnowBe4. 
9. Click Continue.
10. On the Attribute Mapping page, click the Select field menu and map the following Google directory attributes to their corresponding KnowBe4 attributes:

    Google directory attribute	KnowBe4 attribute
    Basic Information > First Name	name_id

11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the groups attribute name of the corresponding service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

12. Click Finish.

SAML setup in KnowBe4 is done via email to their Support. See Before you begin.

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select KnowBe4.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your KnowBe4 user account email IDs match those in your Google domain.

KnowBe4 supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select KnowBe4.
4. At the top left, click Test SAML login. 

   KnowBe4 should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Open https://training.knowbe4.com/auth/saml/{your-account-id}, replacing {your-account-id} with the one received from KnowBe4 support. You should be redirected to the Google sign-in page.
3. Enter your username and password.

After your sign in credentials are authenticated, you are redirected back to KnowBe4.